Customer Service Representative

Job title:

Customer Service Representative

Company

Atlas Copco

Job description

The roleYou will maintain contact with your assigned customers, respond to emails and direct phone calls and keep customers up to date with progress on their ordersChase for progress dates via the Customer Service Administrator for all outsourced parts not coming from in house productionLiaise with freight agents, raise invoices and packing lists and follow up with tracking and collection details once collectedKeep all the centralised records updated for complete visibility of order status and to allow colleagues to pick up work in your absenceProvide specialist paperwork such as Certificates of Conformity, Certificates of Origin, EUR1 forms and in house or Chamber of Commerce or Embassy documents when required.Run order credits when authorised and ensure parts are returned to stockYou will also help attend to the office phones fielding queries and passing them on to the correct departmentsWhat we expect of youYou will be a determined organised person with experience of being customer facing. You will work well under pressure and will have strong interpersonal skills for dealing with customers. You will possess good IT skills and good numeracy for dealing with and shipping customer orders. You will always strive to improve our service by putting the customer at the centre of what you do.What you can expect of us

• A supportive working environment, within a collaborative team.
• Training from day one, with at least 40 hours of training offered per year.
• An excellent benefits package – including a desirable pension scheme.
• A satisfying career – we are passionate about the development & progression of our employees and have high targets and objectives regarding equal opportunities and the promotion of females within our business.

Life is in the DetailsBeaconMedaes has been the center of the medical gas world for more than 60 years. We are a leading solutions provider in the education, design, manufacturing, supply and service of piped medical gas and laboratory gas systems. Our main corporate office and competence center for medical and laboratory gas expertise is located in Rock Hill, South Carolina.Learn more at

Expected salary

Location

Chesterfield, Derbyshire

Job date

Sat, 08 Feb 2025 03:52:30 GMT

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