Tsubaki of Canada
Job title:
Customer Service Representative
Company
Tsubaki of Canada
Job description
Summary:
Tsubaki of Canada Limited is looking for detail-orientated Customer Service Representative. This is a multi function role that requires an individual to work with a number of different departments within the company. This role is responsible for receiving and processing orders, credits and escalations in a timely and efficient manner. The role must maintain good customer relations by telephone, EDI , and e-mail communicating order information, diligently handling customer complaints, and processing expedites.Essential Duties and Responsibilities:
- Process Orders, Expedites and all other customer requests accurately with a high attention to detail in a timely manner.
- Consistently organize workload to ensure high priority and rush items are prioritized.
- Work well with other team members and departments to ensure customer receive the best service possible at every point.
- Effectively manage orders (phone, EDI, email) daily.
- Deal with customer issues, concerns and complaints in a timely and efficient manner
- Supply tracking information on shipments as customer requires
- Co-ordinate rush orders as required with Production and Shipping
- Assist Inside Sales to expedite orders as necessary with Production
- Issue Return Good Authorizations to determine quality issues, relay findings to customer, and process next step accordingly
- Duties and Responsibilities may change as required
Qualifications:
- Exceptional interpersonal and communication skills and be able to present the company in a professional manner and provide excellent written reports.
- Organization skills with attention to detail.
- Good math and problem solving ability.
- Be personally motivated and able to provide creative thought.
Education and Experience:
- Minimum of High School graduation
- Ability to communicate effectively in the French language is considered an asset
- Strong computer skills with ability to use Microsoft software (Excel, Word, etc.)
- Excellent verbal, written and listening skills
- Take ownership of all opportunities, challenges, and mistakes.
- Willingness to identify personal strengths and weaknesses and accept training, coaching, and criticism. Commit to a personal plan of development as necessary.
- Able to handle a high pressure call center environment where constant multi-tasking and prioritizing of daily work is essential.
- A positive and friendly phone manner is critical
- A high level of empathy is required to identify customer concerns and convert them into a positive experience.
- Ability to gain customer trust and retain it
About Tsubaki of Canada Ltd.:Since 1973, the Canadian market has trusted Tsubaki of Canada Limited, a division of Japan’s Tsubakimoto Chain Co., to keep it moving smoothly. We cover the country’s needs from our Mississauga, Ontario-based head office and production/distribution facility, and our warehouse facility in Edmonton, Alberta. Tsubaki is undertaking a significant modernization as well, by adding CNC equipment, to improve our manufacturing capabilities in British Columbia.
Expected salary
Location
Mississauga, ON
Job date
Fri, 02 Aug 2024 22:43:26 GMT
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