Customer Service Representative

Job title:

Customer Service Representative

Company

Tsubaki of Canada

Job description

Summary:
Tsubaki of Canada Limited is looking for detail-orientated Customer Service Representative. This is a multi function role that requires an individual to work with a number of different departments within the company. This role is responsible for receiving and processing orders, credits and escalations in a timely and efficient manner. The role must maintain good customer relations by telephone, EDI , and e-mail communicating order information, diligently handling customer complaints, and processing expedites.Essential Duties and Responsibilities:

• Process Orders, Expedites and all other customer requests accurately with a high attention to detail in a timely manner.
• Consistently organize workload to ensure high priority and rush items are prioritized.
• Work well with other team members and departments to ensure customer receive the best service possible at every point.
• Effectively manage orders (phone, EDI, email) daily.
• Deal with customer issues, concerns and complaints in a timely and efficient manner
• Supply tracking information on shipments as customer requires
• Co-ordinate rush orders as required with Production and Shipping
• Assist Inside Sales to expedite orders as necessary with Production
• Issue Return Good Authorizations to determine quality issues, relay findings to customer, and process next step accordingly
• Duties and Responsibilities may change as required

Qualifications:

• Exceptional interpersonal and communication skills and be able to present the company in a professional manner and provide excellent written reports.
• Organization skills with attention to detail.
• Good math and problem solving ability.
• Be personally motivated and able to provide creative thought.

Education and Experience:

• Minimum of High School graduation
• Ability to communicate effectively in the French language is considered an asset
• Strong computer skills with ability to use Microsoft software (Excel, Word, etc.)
• Excellent verbal, written and listening skills
• Take ownership of all opportunities, challenges, and mistakes.
• Willingness to identify personal strengths and weaknesses and accept training, coaching, and criticism. Commit to a personal plan of development as necessary.
• Able to handle a high pressure call center environment where constant multi-tasking and prioritizing of daily work is essential.
• A positive and friendly phone manner is critical
• A high level of empathy is required to identify customer concerns and convert them into a positive experience.
• Ability to gain customer trust and retain it

About Tsubaki of Canada Ltd.:Since 1973, the Canadian market has trusted Tsubaki of Canada Limited, a division of Japan’s Tsubakimoto Chain Co., to keep it moving smoothly. We cover the country’s needs from our Mississauga, Ontario-based head office and production/distribution facility, and our warehouse facility in Edmonton, Alberta. Tsubaki is undertaking a significant modernization as well, by adding CNC equipment, to improve our manufacturing capabilities in British Columbia.

Expected salary

Location

Mississauga, ON

Job date

Fri, 02 Aug 2024 22:43:26 GMT

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