Customer Service Representative

Description

Responsibilities:

Manage all order-related activity for an assigned customer base including order processing, shipping schedule, invoicing, and post-delivery support

Track licenses, maintenance, and entitlements for each customer

Create and follow up on customer quotes as needed

Update and maintain customer account information databases

Be available to answer questions from customers or other departments

working on software orders, complex resources for a set portfolio of customers

Participate on project teams as assigned

Skills

Customer Service Representative, Process Orders, Data Entry, Excel, Inbound, Troubleshoot, CSR, Customer service, Troubleshooting, Help desk, Customer support

Additional Skills & Qualifications

3+ years of customer service experience or equivalent combination of education and experience Strong communication, prioritization, and multi-tasking skills with high attention to detail Enjoy working in a fast-paced environment Ability to use resources to research issues and handle complex customer inquiries

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $23.00 – $27.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in REDLANDS,CA.

Application Deadline

This position is anticipated to close on Apr 11, 2025.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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