Customer Service Representative – Bilingual Mandarin or Cantonese and English

Job title:

Customer Service Representative – Bilingual Mandarin or Cantonese and English

Company

AGM Renovations

Job description

AGM Renovations is a distinguished provider of premier basement, kitchen, and bathroom renovation services spanning across Canada and its surrounding areas. We uphold an unwavering dedication to delivering excellence in both high quality finishes and execution, consistently earning top ratings for client satisfaction.
In our pursuit of excellence, we continuously seek out exceptional talent to join our team. We are currently seeking a dynamic and results-driven Bilingual (Mandarin or Cantonese and English) Client Care professional. If you are passionate about providing exceptional service and thrive in a fast-paced environment, this opportunity is for you.Essential Responsibilities:

• Handle a large volume of inbound and outbound calls, emails, and overall communication with knowledge and efficiency.
• Schedule initial consultations with clients efficiently and accurately.
• Creating e-mails and making calls to follow-up any cancelled appointments to re-schedule.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Provide friendly, courteous service to all clients – written and verbal.
• Maintain and improve quality results by adhering to company guidelines.
• Always uphold a high standard of professionalism.
• Maintain customer account database with accurate and confidential record keeping.

Specific Knowledge, Skills and Abilities:

• Minimum 2 years of Customer Service experience in an office/call center setting.
• Bilingual must speak Mandarin or Cantonese and English
• Excellent interpersonal, written, and oral communication skills.
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
• Ability to multitask, take direction and adapt to a fast-paced environment.
• Must possess and be able to demonstrate strong influencing and closing skills.
• Be comfortable with navigating between different computer software and possess basic computer skills.

Available shifts are as follows (Woodbridge Office):

• Monday, Tuesday, Wednesday and Friday 8:30am – 6:30pm with occasional Sundays
• Over time when needed

WHY JOIN AGM:

• Enjoy a full-time position in a rapidly expanding and esteemed company.
• Benefit from a competitive base salary along with the chance to earn bonuses based on key performance indicators.
• Eligibility to enroll in the company’s flexible health and dental plan, ensuring comprehensive coverage.
• Opportunities for career advancement and personal growth within the organization.
• Join a company culture that promotes positivity and support, cultivating a motivating and collaborative workplace atmosphere.

We seek an ideal candidate with a positive attitude, a solid work ethic, and the ability to excel both independently and as a team player. We value not only the necessary skills but also alignment with our positive team culture. If this describes you, we encourage you to APPLY today!
AGM Renovations is a distinguished provider of premier basement, kitchen, and bathroom renovation services spanning across Canada and its surrounding areas. We uphold an unwavering dedication to delivering excellence in both high quality finishes and execution, consistently earning top ratings for client satisfaction.
In our pursuit of excellence, we continuously seek out exceptional talent to join our team. We are currently seeking a dynamic and results-driven Bilingual (Mandarin or Cantonese and English) Client Care professional. If you are passionate about providing exceptional service and thrive in a fast-paced environment, this opportunity is for you.Essential Responsibilities:

• Handle a large volume of inbound and outbound calls, emails, and overall communication with knowledge and efficiency.
• Schedule initial consultations with clients efficiently and accurately.
• Creating e-mails and making calls to follow-up any cancelled appointments to re-schedule.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Provide friendly, courteous service to all clients – written and verbal.
• Maintain and improve quality results by adhering to company guidelines.
• Always uphold a high standard of professionalism.
• Maintain customer account database with accurate and confidential record keeping.

Specific Knowledge, Skills and Abilities:

• Minimum 2 years of Customer Service experience in an office/call center setting.
• Bilingual must speak Mandarin or Cantonese and English
• Excellent interpersonal, written, and oral communication skills.
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
• Ability to multitask, take direction and adapt to a fast-paced environment.
• Must possess and be able to demonstrate strong influencing and closing skills.
• Be comfortable with navigating between different computer software and possess basic computer skills.

Available shifts are as follows (Woodbridge Office):

• Monday, Tuesday, Wednesday and Friday 8:30am – 6:30pm with occasional Sundays
• Over time when needed

WHY JOIN AGM:

• Enjoy a full-time position in a rapidly expanding and esteemed company.
• Benefit from a competitive base salary along with the chance to earn bonuses based on key performance indicators.
• Eligibility to enroll in the company’s flexible health and dental plan, ensuring comprehensive coverage.
• Opportunities for career advancement and personal growth within the organization.
• Join a company culture that promotes positivity and support, cultivating a motivating and collaborative workplace atmosphere.

We seek an ideal candidate with a positive attitude, a solid work ethic, and the ability to excel both independently and as a team player. We value not only the necessary skills but also alignment with our positive team culture. If this describes you, we encourage you to APPLY today!Powered by JazzHR

Expected salary

Location

Vaughan, ON

Job date

Sat, 04 Jan 2025 07:07:37 GMT

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