Customer Service Representative (CSR)

Job Details

Description

What You’ll Get To Do

The Customer Service Representative is focused on processing orders, providing/resolving product and service matters, and reports to the Sales Manager.

This role is perfect for an individual who is a good communicator, committed, detail oriented. A vital member of the Customer Service Department, this is an opportunity to build a career with an industry leader.

Job responsibilities include:

• Maintain broad knowledge of clients, products and services of the organization. Answer telephone and direct callers to appropriate department.
• Accurately process phone, fax and email quotes/orders by data entry. Enter and track orders in our AS400 system.
• Communicate with customers to determine expected delivery date and time.
• Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution.
• Help co-workers when needed.

What We Are Looking For

• A minimum of 1-year customer service experience; previous customer service experience in glass industry preferred
• Strong organizational and listening skills as well as good problem-solving skills. Ability to work independently and prioritize work deadlines
• Ability to work in a fast paced, team environment to meet required deadlines, and ability to work overtime as required
• Computer experience, ability to accurately type numbers
• Ability to read, interpret, and understand drawings and specifications. Must be able to read and perform mathematical calculations, and write measurements in number fractions at a high school level

What OBE Offers You

• Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
• Work-life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
• Training – We will equip you with the knowledge and skills you need to succeed

OBE is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability–If you want to know more, please click on this link.

Oldcastle BuildingEnvelope is an E-Verify Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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