Customer Service Representative/CSR

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<div class="isg-job-description“>Title: Customer Service Representative/CSR
Location: Chattanooga, TN 37405
Duration: 3 months
Shift Timings: Standard (30 – 40 Hours/week)
Payrate : $17.38 per hour on w2 without benefits
Job Summary:

• Responsible for responding to customer inquiries via email, phone and social media. Lead the creation, maintenance and distribution of written and verbal communications for Outdoor Chattanooga.
• Duties include: compiling, writing, editing, publishing, and distributing a weekly e-newsletter; social media events and posts, updating and maintaining department website; conduct customer reservations and confirmations; writing articles, press releases, and other materials for local, regional, and national publications. Work is performed with limited supervision.

Essential Functions:

• Compiles, writes, edits, publishes, and distributes newsletter to applicable individuals and other parties.
• Updates and maintains a website with events listings and new or revised content.
• Prepares articles and other related materials for local, regional, and national publications.
• Creates and disseminates promotional materials for events, including brochures, posters, and flyers.
• Performs a variety of general administrative activities in support of division operations, which includes: answering phones; responding to email, setting up and scheduling meetings and/or other related activities.
• Posts consistently to social media platforms, creating content, events and blogs.
• Assists with programs or at events.
• Updates customer accounts in the database.
• Must be able to maintain good interpersonal relationships with staff, co-workers, managers, and citizens.
• Must accomplish the essential functions of the job, with or without reasonable accommodations, in a timely manner.

Minimum Qualifications:

• Bachelor’s degree in public relations, English or related field, and two (2) years’ experience related to public relations, customer relations, writing newsletters, media, journalism or related field; or any combination of equivalent experience and education.
• Will be required to drive a company vehicle to events on occasion.

Licensing And Certifications:

• Valid Driver’s License
• CPR/First Aid Certification.

Knowledge And Skills:

• Knowledge of customer service principles; public relations principles; promotional techniques; media outlets; basic web design principles. Skill in providing customer service and public relations; creating promotional materials; communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

Physical Demands:

• Positions in this class typically require reaching, fingering, grasping, talking, hearing, seeing and repetitive motions.

Work Environment:

• Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

About our Company: –
22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.
Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.
“22nd Century Technologies is an Equal Opportunity Employer” and “US Citizens & all other parties authorized to work in the US are encouraged to apply.”
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.