Customer Service Representative – Manufacturing – Fordyce, AR

Company Description

With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.

We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect, and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector.

Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company.

Job Description

Benefits:

Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.

Salary:

$18.70 – $23.75/hourly

Summary:

A B2B Customer Service Representative (CSR) plays a crucial role in ensuring customer satisfaction and maintaining positive relationships between a company and its clients. The specific duties and responsibilities include but are not limited to responding to customer inquiries, concerns, and complaints via various channels such as phone, or email. Providing accurate and timely information to customers regarding products, services, policies, and procedures. Assisting customers in placing orders, processing returns, and resolving issues.

Essential Functions:

• Working with moderate supervision.
• Working safely and following Signode safety rules.
• Ability to analyze data and draw actionable insights.
• Flexibility to adapt to changing priorities and environments.
• Takes direction from the Customer Service Supervisor or additional members of management.
• Maintaining correct procedures and keeping detailed and accurate records of customer interactions, and transactions.
• Generating necessary documentation.
• Collaborating with other members of the customer service team to share information and best practices.
• Handling multiple customer inquiries simultaneously while maintaining a high level of customer service.
• Maintaining work area in a clean and orderly manner.
• All other duties as assigned.

Qualifications

Education:

High School Degree or Equivalent Experience preferred

Experience:

• Customer Service experience in an industrial/manufacturing environment.
• Experience utilizing an ERP system.
• Experience utilizing basic functions in Excel.
• Bilingual Spanish a plus.

Functional Success Drivers: These competencies are what we require for an individual to be successful in this role.

• Strategic Skills
• Detail Oriented
• Independence
• Results Oriented
• Safety & Security
• Self-Awareness
• Team Player

Additional Information

Reasonable Accommodation Statement

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

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