Customer Service Representative – SBA CVE Contact Center Services

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Customer Service Representative

Quality Innovation, Inc. is seeking a Customer Service Representative for SBA CVE Contact Center Services. The Customer Service Representative will have demonstrated experience providing high level customer service. The call center agent will provide phone and email support to the customers of the Small Business Administration Customer Service Call Center.

Qualifications:

At least one year of customer service experience working in a high call volume environment.
Excellent customer service experience and phone etiquette
Ability and dedication to learn new information and explain it to customers in a clear and actionable manner.
U.S. citizenship.to navigate multiple internet sites and familiarity with the internet.
Experience with Microsoft Office 2007 or higher.
Desired: Experience supporting government clients and/or working with Veterans.

Responsibilities:

Answer customer phone calls and emails.
Provide correct answers or refer customers to appropriate next steps.
Learn necessary information to provide high level customer service about relevant topics.
Customer Service Representative will provide customer service support to Veteran Small Business owners calling in for assistance with the certification process.
Responsible for answering a variety of questions related to small business programs as well as perform data entry to document all phone calls.
Full time hours of operation are Monday-Friday (8:00AM-5:00PM) or (9:00 A.M-6:P.M) with an hour lunch, evening hours may also be required.

Skills:

Excellent customer service skills and the desire to help people find answers.
Excellent organizational skills with a high-level attention to detail.
Ability to carry out multiple tasks under tight deadlines.
Ability to get up to speed quickly on complex issues; desire to work in a fast-paced, rapidly evolving environment.
Ability to follow organizational procedures.
Demonstrated ability to coordinate with a project team.
Good written and verbal communications abilities.
Knowledge of military and Veteran populations.

Quality Innovation is a collaborative team of professionals who strive to support the needs of our military veterans and government agencies. Team Qi2 offers careers in the areas of healthcare, information technology, business development and program management. We take pride in being a Service-Disabled Veteran Owned Small Business and empowering economic growth in HUBzones.

Quality Innovation, Inc. is an Equal Opportunity Employer and as such abides by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, gender identity or sexual orientation.

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