Customer Service Representative (Spanish/Bi-Lingual)

• Agents, on behalf of Customer, will be recruited, hired, and trained to handle inbound and outbound Customer contacts. English and Spanish languages will be supported.
• All personnel supporting state programs shall undergo state-specific background checks, as required by program..

Essential Job Functions:

• Answers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.
• Records call on account history record with results of the inquiry; initiates required confirmation.
• Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.

Basic Qualifications:

• High school diploma or G.E.D.
• Zero or more years of customer service or other telephone experience.
• Experience working with organizational functions and personnel.
• Experience working with fax machines, computer software, and telephone technology.
• Experience working with and skilled in the use of help desk software.

Other Qualifications:

• Basic business and analytical problem solving skills.
• Basic communication skills.
• Ability to follow oral and written directions.

Work Environment:

• Office environment.
• May require shift work.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

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