Customer Service Representative / Switchboard operators

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<div class="isg-job-description“>Title: Customer Service Representative / Switchboard operators
Location with zip code: Albany, NY 12231
Pay Rate: $18/hr on W2
Shift Hours : M-F 8:30 a.m.-4:30 p.m.
Duration: 6+ months
Job Description:

• Respond to customer service inquiries by telephone, through written correspondence, by email and in person.
• Extract information from DOS records to assist customers. Direct customers to appropriate online databases, forms, applications, and instructions which outline request requirements. Explain statutory requirements and defend agency policies and procedures.
• Provide customers with navigational assistance with online applications.
• Review applications for compliance with laws, policies and procedures. Process Application and form fees and reconcile daily cash reports.
• Prepare written or email correspondence to applicants identifying application errors or deficiencies.
• Electronically preserve each record in accordance with DOS guidelines.
• Create computerized license, registration and filing records in accordance with DOS guidelines.
• Answer approximately 60 call center calls a day.
• Other duties as assigned.

About our Company: –
22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.
Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.
“22nd Century Technologies is an Equal Opportunity Employer” and “US Citizens & all other parties authorized to work in the US are encouraged to apply.”
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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