CUSTOMER SERVICE REPRESENTATIVES (NEW YORK)

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EmblemHealth is a health and wellness company that provides insurance plans, primary and specialty care, and wellness solutions. As one of the nation’s largest not-for-profit health insurers, we serve more than three million people in the New York tristate area.

All positions will be onsite at our Corporate Office located at 55 Water Street, New York, NY 10041

Work Shifts

• Monday through Friday, Shifts between 8 a.m. to 8 p.m. (35-hour work week)

Training

• Must be available to attend 8-week paid training program, Monday through Friday, 10 a.m. – 6 p.m.

Compensation and Benefits

• Hourly Pay Rate is $24.67
• We offer competitive health and wellness benefits

Please review the position description below:

• Receive, answer and/or record telephone/correspondence/e-mail inquiries from subscribers, providers, and other consumers relating to areas of coverage, payment of claims, membership status, medical management intake calls, etc., under the various EmblemHealth medical/surgical, dental, hospital and Medicare plans.
• Review inquiries, correspondence and email receipts. Prepare email resolutions, letters (form or narrative letter) and/or claims payment process adjustments.
• Perform written and verbal duties of the position to meet company goals for production and accuracy.
• Perform related claims approving and clerical work as assigned.
• Perform other duties as assigned or required.
• Regular attendance is an essential function of the job.

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