Customer Service Specialist

Job Locations

US-PA-Upper Darby

Service Desk operations managing customer calls and emails. Resolves and / or escalates as appropriate.

Responsibilities depend on assigned level (I, II) and business needs
• Responsible for the effective management of customer calls and emails to include recording the call and issue, working within available means to resolve and/or escalate issues and provide feedback to the customer when issues are resolved
• Escalates call in accordance with department procedures
• Works with the supervisors and analysts to ensure processes are clearly defined and issues are prioritized and resolved
• Assists the supervisors and analysts with the optimization of people, processes and technology solutions that support inventory solutions
• Must be detail, action, and results oriented. Must demonstrate mature judgment in managing responsibilities
• Requires specialized expertise in the CHOP processes, methods, and skills related to inventory management
• Other duties as assigned

• High School diploma
• experience working in materials distribution or logistics required. Experience working in healthcare desired
• Minimum 2 – 5 years’ experience in Materials Distribution to include a minimum of 1 year in hospital materials distribution, inventory management or logistics
• Requires specialized expertise in Materials Distribution and/or Logistics processes, methods, and skills related to inventory management and communication
• Good interpersonal skills, verbal and written communications skills are required for the successful management of this function
• Demonstrates good ability to prioritize work, strong organizational skills and initiative to improve processes

What We Offer:

Competitive pay & benefits!

Comprehensive training and development programs that prepare employees to advance from within.

A company focused on creating a positive work and client environment.

Employee discounts on entertainment, products, and services nationwide!

Come Join Our Team!

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Canon Business Process Services is committed to providing equal employment opportunities to all applicants for employment and employees and does not discriminate in employment on the basis of race, color, religion, religious creed (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding or related medical conditions),gender, gender identity/transgendered status, gender expression, national origin (including language use), ancestry, citizenship status, age, marital status, familial status, physical and/or mental disability (including HIV/AIDS, cancer and genetic characteristics), protected medical condition as defined by applicable state and/or local law, military and/or veteran status, sexual orientation, genetic information, political affiliation, domestic violence victim status or any other protected category.