Customer Service Specialist

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<div class="isg-job-description“>The Customer Service Specialist (CSS) I is responsible for directly servicing customer’s needs. This will include maintaining a cash drawer and processing transactions. A CSS I will offer a high-level of customer service. They should be familiar with bank products and services and be able to refer customers to specific departments. The position complies with all bank policies and procedures, the Bank Secrecy Act (BSA), the Office of Foreign Assets Control (OFAC), USA PATRIOT ACT (CIP), Customer Due Diligence (CDD), including reporting suspicious activities to the BSA Department as well as other banking and company regulations and rules.
Responsibilities, Accountabilities, and Duties
• Provide a high-level of customer service to all customers.
• Maintain accurate, balanced cash drawer on a routine basis.
• Complete customer transactions efficiently and accurately while complying with the Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), and USA Patriot Act. The Customer Service Specialist accurately completes Currency Transaction Reports (CTR) and reports Suspicious Activities to the BSA Officer.
• Maintain current knowledge of bank products and services. Must be able to assist customers with basic questions regarding the bank’s services and products.
• Satisfactorily meets qualified referral goals, and actively participates in overall bank sales goals.
• Flexibility to work various hours at any of our branches.
• Ability to back up the Customer Service Special II responsibilities in their absence.
Qualifications
• Minimum of High School Diploma or Equivalent
• experience in banking or handling cash transactions
• Minimum one-year work experience as a bank teller or in a related area of banking is preferred
• Demonstrated computer skills, preferably working with Microsoft Office products, office systems and programs, and the ability to successfully navigate and maintain current knowledge and skills working with technology
• Demonstrated satisfactory verbal and written communication skills
• Ability to maintain regular and routine attendance and punctuality
• Ability to lift 25 pounds
Community Bank supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on a basis of race, gender, color, religion, national origin, age, sexual orientation, disability, veteran status or other classification protected by law.

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