Customer Solutions Specialist – B2B

Chromalloy is a global engineering & solutions company. We are a leading provider of aftermarket parts, repairs, and solutions that safely & reliably extend the life of aircraft engines and gas turbines. We develop, manufacture and repair critical turbine components for a range of engine platforms. Our solutions support the engines running the aerospace, energy and defense industries around the world.

Video: What We Do

Why work at Chromalloy?

Chromalloy employees are proud, passionate problem-solvers who strive to live our values every day. A career with Chromalloy is an opportunity to learn from top industry experts, work with important technologies, and unlock a passion for innovation. Join our team of experts, innovators and problem-solvers delivering world-class solutions for our customers. As a global company, we are committed to creating an inclusive environment where all employees feel represented, heard, and able to bring their best selves to work every day. Be part of something bigger with Chromalloy!

Our Total Rewards Program is designed to support you today and in the future.

• Comprehensive and flexible benefit options starting on day one, including medical, dental, vision, EAP, wellness incentives, and 401(k) with employer matching.
• Development & progression opportunities for every employee – regular performance conversations, training and development curriculum, and engineering fellowship programs.
• Paid time off, including vacation, sick time, paid holidays, and parental leave-all eligible on your first day of employment!
• Competitive pay, including eligibility for quarterly and annual bonuses, depending on role and site.

Eligibility for individual benefit plans may vary based on employment status.

The Customer Support Specialist will be the primary point of contact within a Chromalloy operating unit for our customers. The Customer Support Specialist is responsible for ensuring our customers have a uniform customer experience by following Chromalloy Customer Support policies and procedures.

Work Location: 5161 W. Polk Street Phoenix, AZ 85043

Primary Accountabilities:

• Own the customer relationship and satisfaction – constant drive to ensure all aspects of the customer relationship is managed.
• Drive to ensure the utilization of customer service best practices and utilizing consistent communication including all reporting documents, performance reports and quarterly business reviews.
• Ensure that any issue is resolved quickly or gets escalated to the appropriate level.
• Identify process and procedure improvements necessary to increase efficiency and the customer experience.
• Identify opportunity to enhance year over year revenue growth and customer retention.
• Communicate the “voice of the customer” internally and externally through participation in day-to-day issues.
• Drive the escape / crisis management process with timely communication when delivery or quality issues impact customers.
• Responsible to ensure compliance to our customer contractual obligations.
• Continually look for ways to increase efficiency and productivity, while maintaining the required level of quality.

Qualifications:

• Bachelor’s degree or three years of related experience; or equivalent combination of education and experience.
• 3+ years’ experience in B2B Customer Support, Sales, or Business Development
• Experience in a aerospace, manufacturing, or similar regulated industry preferred.
• Six Sigma, Lean Manufacturing, or CapEx experience preferred.

The salary range for this position reflects a broad spectrum of experience levels. Individual compensation within the range is determined by multiple factors, including relevant experience, education, certifications, job related skills, internal equity, and market conditions. We evaluate each candidate individually to ensure fair and competitive pay decisions.

Due to government regulation only US persons (U.S. citizen, U.S. naturalized citizen, U.S. permanent resident, holder of U.S. approved political asylee or refugee status) may be considered for this role.

Chromalloy participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Any offer of employment will also be conditioned upon the successful completion of a background investigation and drug screen in accordance with company policy and applicable federal and state regulations.

Chromalloy is an equal opportunity employer – vets/disabled.

In the United States, if you need a reasonable accommodation for the online Application process due to a disability, please contact: https://www.chromalloy.com/contact-us/