Customer Success Manager in Remote, Massachusetts

Customer Success Manager

About the Role

As a Nuvolo Customer Success Manager, you will serve as a trusted partner to a portfolio of strategic clients, driving product adoption, sharing success stories, and crafting strategic plans that enhance customer ROI. In this role, you will develop a deep understanding of client needs to align their business objectives with Nuvolo’s solutions and ensure their ongoing success.

Core Responsibilities:

• Lead with curiosity to develop account strategy, create account plans and build strong relationships.

• Monitor account activity to assess risks and identify opportunities to drive retention and growth.

• Help foster adoption by raising client awareness and leveraging new product features and functionality.

• Maintain consistent record of client engagement throughout the customer journey from implementation, onboarding, and expansion.

• Collaborate effectively across functions, including sales, professional services, legal, and others to provide customer value throughout the customer journey.

• Lead customer renewal strategy and execution.

Background & Qualifications:

• 3 (+) year of experience in consultative selling, business development, customer success or a role that utilizes a similar skill set.

• Bachelor’s Degree or equivalent work experience.

• A positive attitude, strong desire to win and the ability to embrace ambiguity.

• Excellent verbal and written communication skills, enabling effective interaction with internal and external stakeholders at all organizational levels.

• A life-long learner who is open to receiving and acting on feedback throughout your professional journey.

• Strong organizational and prioritization skills, ensuring efficiency and focus on key business objectives.

• Ability to travel 20-40 days/year.

About Nuvolo:

Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. Built on ServiceNow, we provide a single platform to connect all people, physical locations, assets, and work. Our customers span multiple industries including healthcare, life sciences, financial services, government, and more. Hundreds of brands including Casey’s, Wawa, Kettering Health Network, Penn State Health, and National Institute of Health trust Nuvolo to optimize their workplace operations.

Nuvolo is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The salary range for this position is $95,000 – 105,000 base salary plus bonus. Proposed salary for the selected candidate will depend on a variety of job-related factors, including but not limited to geographic location, market requirements, experience, training, and education.

Department

Customer Success

Employment Type

Full-Time

Minimum Experience

Mid-level

Compensation

$95,000-$105,000