Customer Support Administrator

Date Posted:

2024-07-26

Country:

United Kingdom

Location:

BE Aerospace UK Limited, 2 Moor Road, BE – Kilkeel, Kilkeel, BT34 4NG and Unit 3, The Inner Basin, The Harbour, Kilkeel, County Down, Northern Ireland, BT34 4AX. 

Position Role Type:

Unspecified

At our Kilkeel Facility, we manufacture aircraft interior seating for a number of worldwide customers. As a leader in the aerospace industry, we have a number of exciting positions available right now, including a SOAPOA Admin in our Seating business located in Kilkeel, Northern Ireland. 

The successful candidate can expect to: 

• Support a range of activities within the department by ensuring all clerical/administrative duties are completed in a timely manner and to the required standard ensuring a high level of attention to detail is maintained at all times. 
• Coordinate SOA/POA/Inter-Company orders from Request for Quote (RFQ) through to shipping. 
• Ensure SOA/POA/Inter-Company orders are planned through the current business capacity planning model. 
• General administrative duties required in the SOA/POA/Inter-Company department. 
• Ensure Request for Quotes (RFQ’s) are coordinated in conjunction with the OEM capacity planning model. 
• Perform SAP transactions from Order entry through to Order completion for shipping. 
• Liaising with internal and external customers to meet lead time requirements. 
• Maintain the information in SAP to ensure that (amongst others) lead-times and delivery dates are correct. 
• Publish daily updates, ship dates and airway bill information for all orders placed by internal and external customers. 
• Attend progress / production meetings as required. 
• Expedite parts to meet Customer Required Dates (CRD). 
• Coordinate shipping requirements with internal and external customer needs. 
• Participate in cross-disciplinary or cross site project teams. 
• Produce and organise all documents/paperwork to support departmental activities. 
• Prepare and submit monthly department metrics, ensuring that data is analysed, interpreted and presented in a meaningful way (e.g. Pivot tables, Pareto charts etc.). 

What you need to succeed? 

Essential Criteria: 

• Be able to demonstrate a minimum of 1 year’s experience within a clerical/administrative position. 
• Experience managing / maintaining manual and computerised records. 
• Well developed IT skills and a sound working experience of Microsoft Office. 

Desirable Criteria: 

• Be able to demonstrate a minimum of 2 year’s experience within a clerical/administrative position. 
• Experience of using SAP 
• A computer qualification (e.g. CLAIT, ECDL, RSA) 
• Demonstrate a working knowledge of the Continuous Improvement tools and techniques used within a business environment. 
• Be able to demonstrate an eye for detail. 

How to apply: 

Please note, it is the candidate’s responsibility to clearly outline how they meet the criteria required for this role. 

Collins Aerospace is an Equal Opportunities employer. 

Benefits: 

People are core to what we do. As such, we are committed to providing an industry leading benefits package. We offer a highly competitive salary, annual bonus, and many other benefits to include: 

• 25 days Annual Leave & 9 Public Holidays 
• Attractive Compensation Package 
• Early finish Fridays 
• Hybrid Work Options (*Role dependent) 
• Professional Development + Growth 
• Support with professional fees 
• EAP (Employee Assistance Programme) 
• Healthcare benefits (including healthcare cash plan) 
• Staff Discounts 
• Work/Life Balance 
• Wellness Programs 
• Employee Recognition 
• Employee Referral Bonus 
• Free onsite parking 
• Death in Service Benefit 
• Generous Employer Contribution Pension Scheme 
• Opportunities for progression and development 

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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