Customer Support Consultant

Job Type: 9 month FTC

Location: Edinburgh Hybrid (1 day per week in office)

Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here.

Closing Date: 6th June

Salary and benefits: From £25k plus 8% bonus up to 16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more

The role

You will be working to support our Telephony Consultants so they are more available for our customers, undertaking a support function within our Telephony Guidance team, providing administrative support across a variety of activities to ensure all stakeholders receive a professional and consistent service.

Ensuring best use of resource and skill development by working flexibly across the range of administrative tasks, following establish processes and identifying issues or areas for improvement within existing processes and highlight to appropriate stakeholders, following through any changes to processes and transactions to agreed standards and timescales.

What we’re looking for

• Understands and applies relevant administrative procedures and guidelines to deliver a high level of service to our customers.
• Ability to understand and meet the customer’s needs and building customer loyalty and trust.
• The ability to manage their own workload and meet deadlines.
• Build and maintain effective working relationships with individuals in other areas of the business.
• Meet and exceed performance goals and expectations to deliver results.

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Find out more about #LifeAtPhoenix

• Guide for Candidates: thephoenixgroup.pagetiger.com/guideforcandidates
• Find or get answers from our colleagues: www.thephoenixgroup.com/careers/talk-to-us

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