Customer Support Coordinator

Are you a detail-oriented administrator ready to take on an exciting new challenge in a dynamic global organization?

Join our Food Advisory and Training team at NSF as a Customer Support Coordinator! In this role, you’ll have the opportunity to engage with suppliers and clients, addressing food safety and health and safety concerns through both phone and email communication. You’ll also play a key role in logging and investigating incoming incidents, all while managing various administrative tasks, including creating and coordinating insightful weekly, monthly, and ad hoc reports.

If you’re a customer-focused administrator who thrives in a fast-paced environment and loves making an impact, we want to hear from you!

Including, but not limited to:

• Log and track incoming incidents on web-based systems
• Record and manage supplier/client responses and case load prioritization
• Liaise with clients and suppliers to resolve issues
• Complete required training and maintain relevant certifications
• Ensure product supplier details are available, maintained, and approved
• Communicate investigation outcomes to suppliers and clients
• Draft professional correspondence as needed
• Compile and coordinate reports (weekly, monthly, ad hoc) on complaints, incidents, etc.
• Monitor trends and ensure timely responses
• Assist with sampling kits and manage sampling clients
• Ensure timely escalation communication
• Provide support with phone, email, data input, and report tasks
• Be available for evening and weekend work if needed to meet client requests
• Other relevant duties as required
• Previous administrative experience
• GCSE Math & English
• Customer-focused with strong interpersonal and communication skills (written and verbal)
• Ability to work well in a team and independently
• Strong multi-tasking, organizational, and time management skills
• Flexible, adaptable, and able to meet deadlines
• High proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Attention to detail and personal effectiveness
• Knowledge or interest in Food/Health and Safety would be beneficial

What NSF can offer:

As a key player in resolving client and supplier issues, you’ll gain valuable experience in food safety and health compliance while developing strong communication and problem-solving skills. Enjoy a flexible work environment, and exposure to various administrative tasks, all while making a direct impact on client satisfaction and business success. With ongoing training, and team support, this is the perfect opportunity to build your career in a growing global organization.

This role also offers the flexibility for you to split your time between working in the office based in Long Hanborough, and working from home.

Apply now! Reach out to us by sending your CV and motivation letter in English. Looking forward to talking to you soon!

#LI-JW1

At NSF, our mission is to improve human and planet health by enabling safe food, clean water, and life-enhancing health technologies and products for millions of people around the world. We’re a global leader in standards development, testing, auditing, certification, and knowledge-based solutions for the food, nutrition, water, and life sciences industries. We’re passionate about our work because together, we have a broad impact on our world.

Our growing team of more than 3,000 team members provide services across all continents through our global offices and state-of-the-art laboratories, at our client sites, and from home offices. We’re growing fast and expanding into new areas, and that’s where you come in.

Come join a team that makes a difference in the world. More information about NSF can be found at nsf.org.

One of our core values is We Are One NSF. This means that while we’re one team, we embrace the cultural, ethnic, language and demographic diversity that reflects the societies in which we live and work. NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Notice to Agency and Search Firm Representatives: Please note that NSF is not accepting unsolicited resumes from agencies/search firms for this role. Resumes submitted to an NSF Employee by a third-party agency without a valid written & signed search agreement between NSF and said third-party agency, will become sole property of NSF. No fee will be paid if a candidate is hired as a result of an unsolicited agency or search firm referral. Thank you.

NSF provides expertise and accredited food services across the entire food value chain: from agriculture, animal welfare, aquaculture, dairy, and production through to processing, distribution, quality management, retail, and restaurants. As a pioneer in food safety, we help businesses thrive while achieving their food sustainability, compliance, and risk management goals. 

Our certifications services cover the Global Food Safety Initiative, supplier assurance, foodservice equipment and nonfood compounds, and organic and Certified Transitional certification through Quality Assurance International (QAI). We also offer HACCP validation and inspection, label claims verification and certification, DNA and food package testing, and product and process development. Separately, we provide expert consulting, food safety training, and auditing in areas including food fraud and gap assessments, retail food safety, and brand standards.

• © MapTiler © OpenStreetMap contributors © Oracle CorporationTermsLegal Notices
• Use control and scroll to zoom the map
• Use two fingers to move the map
• Unit 23, Long Hanborough, OX29 8SJ, GB
• Copy to Clipboard

Read Full Description