Customer Support Representative II

Grow Healthy

If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day.

Job Overview

Representative II, Customer Support is the front-line support to members, member advocates, and providers. Representative II, Customer Support, provides superior customer service to all incoming callers while assisting with their inquiries and requests. Calls include eligibility verification, authorization status, PCP changes, appeals and grievances, claims status, and requests for EOBs. The Representative II, Customer Support is expected to resolve and/or escalate inquiries/requests and document each call interaction in a clear, concise, professional, and timely manner.

Minimum Requirements

• High School Diploma or GED required. An associate’s or bachelor’s degree is preferred.
• Minimum of 2 years of related experience in a medical/healthcare setting or a healthcare call/contact center preferred
• Minimum of 2 years in a medical or healthcare environment preferred
• Experience working with ICD-10 and CPT codes. Claims review and/or processing experience is highly recommended.
• Bilingual in Spanish is required.

Compensation

$25.00 – $25.00 hourly

Compensation Disclaimer

Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate’s value and the role’s strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.

Benefits & Career Development

• Medical, Dental and Vision insurance
• 403(b) Retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career Advancement & Development opportunities
• Paid Time Off & Holidays
• Paid CME Days
• Malpractice insurance and tail coverage
• Tuition Reimbursement Program
• Corporate Employee Discounts
• Employee Referral Bonus Program
• Pet Care Insurance

Job Advertisement & Application Compliance Statement

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

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