Data and Analytics Officer, P2, Brasilia, Brazil, FT, post#131669

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence. At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built, we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, make a difference

Since 1950, UNICEF has supported the most important transformation for children and adolescents in Brazil. Through its main office in Brasília and nine field offices, UNICEF Brazil works in close partnership with national and sub-national governments, corporate partners, youth, and civil society organizations. For information of the work of our organization in Brazil, please visit our website: UNICEF Brazil  

How can you make a difference?

Under the direct supervision of the Fundraising Specialist (Individual Giving), the Data Analytics Officer is responsible for all aspects of donor database management, donor data for donation processing, donor retention, acquisition, and donor data analysis and reporting. The incumbent will carry out thorough research and analysis, to have a better understanding of the market, our donors, and the effectiveness of the different fundraising strategies while supervising the processing of accurate and timely data and ensuring the integrity and consistency of the data in the different systems used by UNICEF. Leads the strategy in data management and CRMs intended for this purpose, responsible for automation, quality, regulation (PCI standards) and information security.

This includes the following responsibilities:

1. Manage and perform data analysis, and retention, and lead analysis, and reporting of results, as per agreed key performance indicators and metrics of success in order to ensure decisions taken and strategies implemented are data-informed and data-driven.

• Develops sophisticated processes of data analysis and monitoring, to better understand the market, our donors and potential donors, and the fundraising strategies to support decision making.

• Develops accurate and specific reports and analysis of the market and the Brazil Country Office fundraising operation, looking for possible threats or opportunities and giving recommendations to decision makers.

• Performs market research and analysis.

• Develop complex reports and analysis of the data, tailoring campaigns and programmers to the right individual giving fundraising, achieving higher profitability.

• Proactively investigates and interrogates data to identify trends, opportunities and issues to advise the other decision makers on ways to increase performance and profitability.

• Defines specific reports on campaign performance to help decision making and investment opportunities.

2. Responsible for main maintenance and development of data structures, dimensions and models to facilitate constant improvements in analysis and insights leading to more informed decision making

• Perform data generation and cleansing for telemarketing campaigns, reactive saving via telemarketing and email, and data importing and validation for billing processing.

• Defines and coordinates the implementation of database uploading & maintenance criteria and security and confidentiality procedures, as well as periodical database reporting to audit database integrity, correcting inconsistencies and making improvements where needed.

• Maintain database integrity by managing the integrity of donation payment data and ongoing development and implementation of the CRM.

• Ensures the adequate exportation and importation of donors’ records between UNICEF systems and selected suppliers and platforms, supervising the Data Base Assistant in the process to ensure the maintenance of clean and consistent data, and controls the segmentation of data according to the specific needs of the area.

3. Supervise that all banking and collecting processes are delivered on time and are maximizing the monthly collection of donations.

• Supervises the charges of donors’ contributions and the importation and exportation from and to the data base and the banking systems and ensures that the banking processes calendar is updated.

• Monitors the bank processing success rate and reports to the Fundraising Specialist weekly. Implements improvements in the processes to maximize the success rates in monthly payment processes.

• Manage and perform the analysis of collected donor data and information and preparation of monitoring progress reports; draft changes in RM&P work plans relevant to acquiring individual donors and the identification of required budget, supplies and equipment.

4. Lead the optimization, integration, and automation of RM&P processes and new technology development, ensuring consistency of the data.

• Supervises the Business Intelligence team, focused on delivering fundraising results according to the work plan.

• Promotes a “continuous improvement” culture throughout the entire Business Intelligence area and with partners.

• Provides effective leadership, including guidance for the development of an annual work plan, and timely annual performance appraisals and mid-year reviews.

• Maintains a healthy, respectful work environment within the Business Intelligence area.

• Cross-functional coordination

• Coordination and collaboration with other areas.

• Encourage and nurture an appropriate, fluent and effective bond with RM&P area and counterparts’ leaders, to access to key data.

5. Ensure data back-up and data recovery plans are in place and up to date.
6. Keep up to date with PM&P global plans, strategies guidelines and best practices to ensure all global best practices and key learnings are utilized and applied to the work being performed.
7. Attend relevant workshops and meetings both internationally, regionally, and nationally as required.
8. Provide customer support such as entertaining donor inquiries via mail, email, phone, social media, etc., and perform other related tasks as may be assigned from time to time.

To qualify as an advocate for every child you will have…

• Education – University Degree in Systems, Engineering, Marketing Analysis, Information Technology or any other related field relevant to the post.
• Experience – A minimum of two (2) years of relevant professional experience in the field of business intelligence and data analysis, data management, and process management is required. Experience in a fundraising environment is desirable.
• Language – Fluency in English is required. Fluency in Spanish and/or in Portuguese would be an asset.

For every Child, you demonstrate…

UNICEF’s values of Care, Respect, Integrity, Trust, Accountability and Sustainability (CRITAS).

The UNICEF competencies required for this post are…

• Nurtures, Leads and Manages People (1)
• Demonstrates Self Awareness and Ethical Awareness (2)
• Works Collaboratively with others (2)
• Builds and Maintains Partnerships (2)
• Innovates and Embraces Change (2)
• Thinks and Acts Strategically (2)
• Drive to achieve impactful results (2)
• Manages ambiguity and complexity (2)

Click here to learn more about UNICEF’s values and competencies.

Child Safeguarding

Child safeguarding involves proactive measures to limit direct and indirect collateral risks of harm to children, arising from UNICEF’s work, UNICEF personnel or UNICEF associates. The risks may include those associated with physical violence (including corporal punishment); sexual violence, exploitation, or abuse; emotional and verbal abuse; economic exploitation; failure to provide for physical or psychological safety; neglect of physical, emotional or psychological needs; harmful cultural practices; and privacy violations.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of measures to include a more diverse workforce, such as paid parental leave, time off for breastfeeding purposes, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. UNICEF is committed to promoting the protection and safeguarding of all children. All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

• As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.
• UNICEF’s active commitment to diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable afro-descendants, indigenous, LGBTQIA+ and other minorities are encouraged to apply.
• Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.
• UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.
• Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.
• All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.