Data Self-Service Associate IV

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!

Job Title:Data Self-Service Associate

position Summary:

The Data Self-Service Associate is a position within the Corporate Strategy department at Duquesne Light Company (DLC). Corporate Strategy is an organization guided by the DLC Executive Team to identify compelling ideas within the organization that can be used to improve efficiency and drive value within DLC.

The Associate will be focused on enabling data self-service and data literacy within the company to support DLC’s on-going efforts to be a data-driven organization. Reporting to the Senior Manager, Analytics Center of Excellence (ACE), the Associate will be a pivotal team member in providing training and development opportunities related to data literacy and data self-service to the enterprise. The individual will also have responsibility for developing relationships and effective partnerships with teams throughout the organization to drive the best enterprise-wide outcomes.

The position will require a combination of proven experience in skills-coaching and subject matter expertise in data and analytics.

Location: Hybrid (see below), downtown Pittsburgh, Pennsylvania

Job Duties and Responsibilities:

• Facilitates or leads technical training on tools like Power BI, SQL, and Snowflake
• Coaches and trains on data literacy topics like data visualization, data interpretation, AI, etc.
• Runs Analytics Maturity Path program, capturing accessibility limitations to share with IT and themes from business teams to address with development content
• Leads the Analytics Community as a center of practice
• Executes the enterprise data literacy program, following strategy set by ACE leadership
• Identifies opportunities to use data & analytics to support the company’s strategic priorities
• Models data governance best practices
• Promotes the expansion of data literacy and data self-service skillsets throughout the organization
• Supports the advancement of data culture at DLH

education and Experience Required:

• Bachelor’s degree in a quantitative field or equivalent experience
• Five (5) or more years’ professional experience working with data (analytics, data governance, data quality, data stewardship, data management, forecasting, etc.)
• Professional experience in instructional design, learning science or teaching preferred

Skills/Abilities:

• Mastery of basic data concepts and tools (ex: data visualization, summary statistics, Power BI)
• Experience creating dashboards in Power BI or comparable data visualization tool
• Familiarity with advanced data tools and concepts (ex: SQL, Snowflake, regression)
• Working knowledge of IT infrastructure, data platforms, and reporting tools
• Experience writing documentation (ex: guidelines, business requirements, teaching references, process documentation)
• Experience coordinating efforts across cross-functional teams and collaborating with business partners
• Ability to communicate clearly verbally and in writing with non-technical partners
• Experience leading workshops and / or training sessions on technical topics
• Ability to plan and effectively manage schedules, balance strategic long-term initiatives with emergent items, and adapt to changes in prioritization
• Program management, including long-term planning / roadmap execution across multiple workstreams

Hybrid Work

Position follows our hybrid work model, with a minimum of two days working in the office and the remaining days working remotely. Reporting location and frequency may be subject to change based on job role and department needs.

Storm Roles

All Non-Union Employees will serve in storm roles as appropriate to their role and skillset. Please be sure to discuss storm roles with the hiring manager for this position, as duties can vary across the Company.Examples of storm roles could include but aren’t limited to duties such as: working with operations for service center support or with the communications, customer service or government affairs teams to respond to public and customer requests for information, etc.

Data Governance

Utilize data to make business decisions as appropriate for the position, support data stewardship activities and partner with IT on underlying data needs.

EQUAL OPPORTUNITY EMPLOYER
Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings’ commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at HR@duqlight.com and describe the specific accommodation requested for a disability-related limitation.