Defence Business Services – DBS – Information Management Officer

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Tomlinson House, Norcross, Blackpool, Lancashire FY5 3WP

About the job

Job summary

Are you a dedicated person who is passionate about making a difference? 

Would you like to work for the Ministry of Defence? 

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement. 

• Our Vision – To support UK defence customers with outstanding service every time.
• Our Mission – Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society. 

We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working. 

Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements. 

DBS has recently undertaken a review of its operational locations in the North West, and have consolidated all activities in Norcross, Blackpool. A further move, to the new Government Hub at Talbot Gateway in Blackpool, is scheduled to take place in 2026.

Come and join the DBS community today! 

Job description

Working within a close-knit team, you will be responsible for monitoring information and data holdings across several applications/systems, ensuring holdings are compliant with MOD policy and DBS governance. Working predominantly in the O365 applications, you will be responsible for identifying issues and implementing solutions, escalating where necessary. You will use your extensive interpersonal skills to engage with and influence stakeholders to secure their buy-in to the benefits of KIM and drive the integration of effective KIM practices and JSP441 policy into Business As Usual (BAU) across the organisation. Using your IT skills and initiative to exploit the available technology and improve current ways of working. 

• Administer O365 applications
• Conduct regular data holding reviews, ensuring compliance with MOD policy, identify issues and implement solutions.
• Deliver O365 training and support providing awareness and education activities.
• Identify organisation-wide barriers to embedding KIM and lead the delivery of solution
• Using JSP441 Retention and Disposal Schedule conduct regular record reviews, engaging with stakeholders to progress local actions
• Identify KIM approaches or techniques and integrate them into the DBS KIM toolset.
• Exploit available technology to continuously improve ways of working, such as existing 365 audit reports and SharePoint administration

Person specification

Essential criteria 

• Experience of Knowledge and Information Management
• Good level of IT skills
• Excellent oral and written communication skills. Role involves daily contact with a wide range of civilian and military colleagues at various grades and ranks.
• Research and analytical skills with experience of multi-source information retrieval and translation into clear format for others

Desirable Criteria 

• SharePoint administration experience
• O365 administration experience

Behaviours

We’ll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Managing a Quality Service
• Changing and Improving
• Delivering at Pace

We only ask for evidence of these behaviours on your application form:

• Communicating and Influencing
• Managing a Quality Service

Benefits

Alongside your salary of £29,580, Ministry of Defence contributes £8,569 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• An environment with flexible working options Monday-Friday
• 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service (pro rata). In additional to 8 public holidays per year, you will also receive leave for HM The Sovereign’s birthday
• Hybrid working where role permits
• An opportunity to be considered for Reward and Recognition – £250-£5000 per year
• Family-friendly policies including – parental leave and adoption leave
• Learning and development tailored to your role
• Professional and personal development of skills
• A culture encouraging inclusion and diversity
• Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments
• Special paid leave to volunteer up to 6 days per year
• A Civil Service pension with an average employer contribution of 28.97%

Allowances 

The post does not offer relocation expenses. 

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts. 

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period. 

Employment Hours 

This position is advertised at 37 hours per week. 

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Elizabeth Adams
• Email : elizabeth.adams106@mod.gov.uk

Recruitment team

• Email : DBS-EnhancedRecruitmentTeam@mod.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact DBS-EnhancedRecruitmentTeam@MOD.gov.uk in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

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