Delivery Management Analyst

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What success looks like in this role:

The Delivery Analyst supports the successful execution of client-facing projects and services for a public sector client by handling the technical and coordination fundamentals of delivery – Application monitoring, documentation, issue tracking, and meeting support. This is a developmental role: the person will be trained on our managed applications, delivery processes, and client environment, with growth toward more independent delivery responsibilities over time. Works under the guidance of a delivery/project lead; does not independently manage budgets, staffing, or client escalations.

Responsibilities

• Builds and maintains a working understanding of the team’s managed applications, including how they’re configured, supported, and used by the client.
• Reviews application data and logs to help assess system health and flag anomalies for the project lead.
• Maintains the issues and action items list for applications, tracking status and following up on open items.
• Assists in planning and scheduling application builds and deployments.
• Creates, updates, and maintains system requirements documentation.
• Helps organize and prepare for project and client meetings (agendas, notes, follow-ups); may attend as support to the project lead.
• Supports communication with the client and vendors by helping gather and document issues, questions, and requested changes.
• Documents and helps troubleshoot client-reported issues (e.g., performance or application issues), escalating appropriately.
• Assists in preparing status updates and reports for clients and internal stakeholders.
• Coordinates with third-party providers/subcontractors on specific deliverables as directed.

What success looks like early on

• Ramps up on the client’s application landscape and internal processes.
• Reliably tracks and documents issues without things falling through the cracks.
• Produces clear, accurate documentation and status updates.
• Builds trust as a dependable point of contact for routine, non-escalated communication.

You will be successful in this role if you have:

• BA/BS degree and 2-4 years’ relevant experience OR equivalent combination of education and experience
• Comfortable learning technical systems and public sector client environments; prior IT/application support, business analysis, or project coordination experience is a plus but not required.
• Strong written communication and documentation skills.
• Organized, detail-oriented, and comfortable managing multiple open items at once.
• Willingness to be trained and to work closely with a project/delivery lead as a mentor.

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This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.

Unisys is an Equal Opportunity Employer – Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity

 

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