Department Secretary – Problem Gambling and Technology Use Treatment Service

Job title:

Department Secretary – Problem Gambling and Technology Use Treatment Service

Company

CAMH

Job description

The Centre for Addiction and Mental Health (CAMH) is seeking a client-centred and customer service focused full-time, contract (until August 29, 2025) Department Secretary experienced in the area of medical office management, preferably in a concurrent disorders environment, to work in the Acute Care Program Addictions Division, with primary duties within the PGTUS (Program Gambling & Technology Use Service), and other responsibilities as needed and assigned. This position is part of a provincial initiative to address problem gambling and technology misuse among children & youth, and as such you will work primarily with a new program expansion, of the current PGTUS service. Reporting to the Manager, the successful candidate will work collaboratively with the interdisciplinary teams to provide administrative support and ensure the smooth and effective operation of the services. This position requires a considerable degree of patient/client contact in person, via telephone and virtually (WebEx and other virtual platforms). Utmost discretion in maintaining confidentiality and following PHIPPA is required. Your accountabilities will include checking in/out clients, reception coverage for 60 WSW, receiving and responding to calls, faxes, ICare messages and emails. Triaging and prioritizing tasks, including requests from clients, families, care providers and leadership, booking client appointments, document preparation, faxing, inter-service correspondence, organization and management of daily clinical service schedules. You will be familiar with Catalyst and Connex Ontario and proficient in ICARE/Scheduler and Microsoft suite of programs. You will conduct data entry, for clinical and administrative purposes, including registration, discharge, wait times, demographic data, health and administrative records updates, and daily input of client individual and group visits. You will submit and process IMG and maintenance requests and follow health and safety requirements, utilizing STRIDES as needed. You will be proficient in problem solving Scheduler issues and managing the clinical schedule. General office responsibilities such as faxing, copying, ordering and organizing supplies, answering telephones and dealing with general inquiries will be required. You will also perform other administrative duties such as the scheduling of meetings, preparation of agendas, taking meeting minutes, managing wait-times and other duties as assigned to contribute towards the general functioning of administrative work. You will support a workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements. The position is Monday to Friday, with potential evening work. This position is located primarily at Queen street site.The successful candidate will possess a one-year Community College diploma in Office Administration or a related discipline, plus 2 years secretarial/administrative experience. A diploma in medical administration is considered an asset as is formal training and experience in Microsoft applications. A customer service orientation is necessary as is the ability to de-escalate and manage difficult interactions. The successful candidate will be able to take initiative and work independently and will also have a respectful and assertive stance in a team environment. You will have sound analytical and problem-solving skills and also possess strong administrative skills, including the ability to maintain accurate records, and general office management. Proficiency with I-CARE/Scheduler and use of Message Centre as well as electronic patient charting is essential. You must demonstrate sound judgment and the ability to interpret and apply policies and procedures. You will be able to work collaboratively within a fast-paced and dynamic team environment. Experience with database management and statistical programs would be considered a further asset. Superior written and verbal communication, interpersonal and organizational skills to deliver exceptional patient care, is also necessary and the ability to adapt to and invest in new processes and challenges is important. Understanding of medical and pharmaceutical terminology is an asset. As the successful candidate you must have experience dealing with clients/staff/external agencies from diverse cultural and ethnic backgrounds, and demonstrate high levels of interpersonal skill and diplomacy. Bilingualism (French/English) and/or proficiency in another language would be an asset.CAMH is a Tobacco-Free Organization.CAMH is fully affiliated with the University of Toronto and is a teaching hospital and research institute. As a CAMH employee, you will be expected to actively support CAMH’s teaching and research activities, in addition to supporting the clinical work of the hospital.At CAMH, we strive to be an equitable and inclusive employer. Our commitment to equity is grounded in an institution-wide commitment to achieving a working, teaching, and learning environment that is free of discrimination and harassment.CAMH actively seeks candidates from First Nations, Métis and Inuit, racialized and LGBTQ2S+ communities, women, and people with disabilities (including people who have experienced mental health and substance use challenges).We encourage people from all backgrounds to apply to our positions. We thank all applicants for their interest, however, only those selected for an interview will be contacted. Please inform us if you require accommodations during the interview process.

Expected salary

Location

Toronto, ON

Job date

Thu, 12 Dec 2024 08:47:31 GMT

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