Deskside Support Technician – Lebanon – Full-Time – Days

Schedule Information 

Monday – Friday 8AM – 4:30PM

General Summary

Responds to and resolves support calls relating to desktop software/hardware, installation and maintenance. Investigates faults relating to desktop applications and their configuration and identifies and implements appropriate solutions. Completes software/hardware installs, upgrades, ad-hoc project activity, moves and roll outs, as requested, including patching and first-line telephony responsibilities. Maintains all relevant procedures and documentation and proactively identifies recurring patterns and resolves, where possible, by implementing long-term corrective action.

Duties and Responsibilities

Essential Functions:

• Investigates faults relating to desktop applications and their configuration and identifies and implements appropriate solutions.
• Responds to support calls concerning queries or issues regarding desktop software and hardware.
• Completes software/hardware installs, upgrades, ad-hoc project activity, moves and roll outs, as requested, including patching and first-line telephony responsibilities.
• Manages calls through proper logging, updating and correct closure of calls using the appropriate categories and escalating when appropriate.
• Analyses calls by proactively monitoring and investigating statistics and looking for trends and patterns to identify recurring problems to enable root cause analysis.
• Communicates on a regular basis with IT management, other IT support areas, the Service Desk and clients in pursuit of best working practice for the team and client base.
• Assists in delivering Business Recovery obligations.
• Provides hands-on support for all areas of the Infrastructure Services Group, as requested.
• Prepares and maintains written documentation as required by the profession and the department.

Qualifications

Minimum Education:

• Associate’s degree Required

Work Experience:

• 3 years’ Experience in computer science, networking, or PC maintenance. Required

Driver’s License Statement:

Must possess a valid driver’s license in the current state of residence. Driving record must meet requirements established by WellSpan Risk Management.

Benefits Offered:

• Comprehensive health benefits
• Flexible spending and health savings accounts
• Retirement savings plan
• Paid time off (PTO)
• Short-term disability
• Education assistance
• Financial education and support, including DailyPay
• Wellness and Wellbeing programs
• Caregiver support via Wellthy
• Childcare referral service via Wellthy
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• 1503 Quentin Rd, Lebanon, PA, 17042, US
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