Deskside Support Technician – Lebanon – Full-Time – Days

jobs-near-me.org

Schedule Information 

Monday – Friday 8AM – 4:30PM

General Summary

Responds to and resolves support calls relating to desktop software/hardware, installation and maintenance. Investigates faults relating to desktop applications and their configuration and identifies and implements appropriate solutions. Completes software/hardware installs, upgrades, ad-hoc project activity, moves and roll outs, as requested, including patching and first-line telephony responsibilities. Maintains all relevant procedures and documentation and proactively identifies recurring patterns and resolves, where possible, by implementing long-term corrective action.

Duties and Responsibilities

Essential Functions:

  • Investigates faults relating to desktop applications and their configuration and identifies and implements appropriate solutions.
  • Responds to support calls concerning queries or issues regarding desktop software and hardware.
  • Completes software/hardware installs, upgrades, ad-hoc project activity, moves and roll outs, as requested, including patching and first-line telephony responsibilities.
  • Manages calls through proper logging, updating and correct closure of calls using the appropriate categories and escalating when appropriate.
  • Analyses calls by proactively monitoring and investigating statistics and looking for trends and patterns to identify recurring problems to enable root cause analysis.
  • Communicates on a regular basis with IT management, other IT support areas, the Service Desk and clients in pursuit of best working practice for the team and client base.
  • Assists in delivering Business Recovery obligations.
  • Provides hands-on support for all areas of the Infrastructure Services Group, as requested.
  • Prepares and maintains written documentation as required by the profession and the department.

Qualifications

Minimum Education:

  • Associate’s degree Required

Work Experience:

  • 3 years’ Experience in computer science, networking, or PC maintenance. Required

Driver’s License Statement:

Must possess a valid driver’s license in the current state of residence. Driving record must meet requirements established by WellSpan Risk Management.

Benefits Offered:

  • Comprehensive health benefits
  • Flexible spending and health savings accounts
  • Retirement savings plan
  • Paid time off (PTO)
  • Short-term disability
  • Education assistance
  • Financial education and support, including DailyPay
  • Wellness and Wellbeing programs
  • Caregiver support via Wellthy
  • Childcare referral service via Wellthy
  • © MapTiler © OpenStreetMap contributors © Oracle CorporationTermsLegal Notices
  • Use control and scroll to zoom the map
  • Use two fingers to move the map
  • 1503 Quentin Rd, Lebanon, PA, 17042, US
  • Copy to Clipboard

Read Full Description

Apply
To help us track our recruitment effort, please indicate in your cover/motivation letter where (jobs-near-me.org) you saw this job posting.

Share

Lead Sales Operations Analyst

jobs-near-me.org <div class="isg-job-description">Here at Appian, our values of Intensity and Excellence define who we are.…

3 hours ago

Clinical Review Nurse – Novitas – Remote, FL

jobs-near-me.org <div class="isg-job-description"> Location United States of America-USAUS Job Description Are you interested in joining…

3 hours ago

Business Manager, Own Brands (Fresh Food)

jobs-near-me.org <div class="isg-job-description"> Business Manager, Own Brands (Fresh Food) Job Locations US-CA-Sacramento Primary Posting Location…

3 hours ago

Construction Project Manager – Fort Lauderdale, FL

jobs-near-me.org <div class="isg-job-description"><sdf-icon-button _ngcontent-ng-c4503597838362063="" id="back-button" emphasis="tertiary" class="action-button"><sdf-icon _ngcontent-ng-c4503597838362063="" icon="nav-page-back"></sdf-icon>Back </sdf-icon-button> Construction Project Manager #571 <sdf-icon…

3 hours ago

Data Analyst & Reporting Specialist – Guaynabo, PR

jobs-near-me.org <div class="isg-job-description"><sdf-icon-button _ngcontent-ng-c4503597838362063="" id="back-button" emphasis="tertiary" class="action-button hydrated" shape="rounded"><sdf-icon _ngcontent-ng-c4503597838362063="" icon="nav-page-back" aria-hidden="true" role="presentation" class="hydrated"></sdf-icon>Back </sdf-icon-button>…

3 hours ago

Grant Compliance Specialist II – Remote

jobs-near-me.org <div class="isg-job-description"><sdf-icon-button _ngcontent-ng-c4503597838362063="" id="back-button" emphasis="tertiary" class="action-button"><sdf-icon _ngcontent-ng-c4503597838362063="" icon="nav-page-back"></sdf-icon>Back </sdf-icon-button> 4d Grant Compliance Specialist II…

3 hours ago
For Apply Button. Please use Non-Amp Version

This website uses cookies.