Desktop Field Infrastructure Support Technician

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<div class="isg-job-description“>Job Description

Responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory operations, physician offices, clinics, hospitals, and patient service centers.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 “MyDay” off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities:

• Support voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, asset management

• Provide service and training for external client applications and hardware

• Troubleshoot and resolve all service center tickets routed to your Assignment Group
• Perform IMAC all systems as applicable
• Maintain up to date knowledge and skills related to changing technology and services provided by Field IT Support
• Manage assigned assets and service assignments within SeviceNOW ticketing system
• Assist in coordination of asset disposal for Quest Diagnostics Workstation machines and peripherals

• Up to 80% of travel by use of company vehicle

Qualifications:

Skills:

• Solving problems, MS office programs, Problem Management, Time Management, Organizational Skills, proficiency in verbal and written communications, strong commitment to customer and employee satisfaction, ability to work with customers, both internal and external

Knowledge:

• Entry level understanding of skill area progressing to Application of knowledge attained through education, certifications or other related experience such as on the job training

Physical and Mental Requirements:

• Ability to routinely lift 40 lbs; walk long distances; stand and bend in tight spaces; drive short and long distances. maintain composure under pressure; adapts to Ability to routinely lift 40 lbs; walk long distances; stand and bend in tight spaces; drive short and long distances. maintain composure under pressure; adapts to change; ability to grasp information quickly.

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Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

 

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