Post a Job for Free

Desktop Support Analyst

ARES Corporation

jobs-near-me.org

<div class="isg-job-description“>

The Desktop Support Analyst plays a critical role by directly supporting all team members, providing timely and quality desktop hardware, software and mobile device troubleshooting, employing a high degree of customer service, technical expertise and responsiveness.

Responsibilities include:

  • Complete software installs, upgrades, and adhoc project activity.
  • Setup and support desktop/laptop/tablets/printers.
  • Monitor Helpdesk system for inbound issues.
  • Handle immediate need activities such as video conferencing setups, loan pool, software licenses and VIP support
  • Provide Remote support to off site users
  • Ensure all issues are logged and documented in the Helpdesk system
  • Quickly and professionally assess issues, and take steps to resolve
  • Escalate and refer unresolved issues to other team members when appropriate
  • Investigate faults relating to desktop applications and their configuration, identify and implement appropriate solutions.

Minimum Requirements:

  • The ideal candidate will have excellent oral and written skills with a working knowledge of Microsoft office products, and an interest in working within an IT organization.
  • Candidate must also be able to coordinate multiple tasks successfully.
  • Candidate should have experience with Windows and Mac support.

Preferred Qualifications:

  • Candidate must have at experience in a customer support, help desk, or Application support position.
  • Experience should include developing and following I.T. procedures and/or work instructions

education and Relevant Work Experience:

  • A BS/BA degree in an information technology field related field or equivalent experience in related field.

ARES Benefits:

ARES offers a competitive compensation and benefit package. Full time employees may participate in:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • HSA/FSA Accounts
  • Life & Disability Insurance
  • Critical Illness & Accident Insurance
  • ESOP
  • 401(k) Plan
  • Paid Time Off & Holidays

ARES is an equal opportunity employer and complies with E-Verify. We believe in hiring a diverse workforce and fostering an inclusive culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. ARES shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a).

ARES is committed to Equal Employment Opportunity

 

To help us track our recruitment effort, please indicate in your cover/motivation letter where (usajobvacancies.com) you saw this job posting.

Related Jobs

Showing 1 - 4 of 123829 jobs
Job Location