Desktop Support Analyst

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The Desktop Support Analyst plays a critical role by directly supporting all team members, providing timely and quality desktop hardware, software and mobile device troubleshooting, employing a high degree of customer service, technical expertise and responsiveness.

Responsibilities include:

Complete software installs, upgrades, and adhoc project activity.
Setup and support desktop/laptop/tablets/printers.
Monitor Helpdesk system for inbound issues.
Handle immediate need activities such as video conferencing setups, loan pool, software licenses and VIP support
Provide Remote support to off site users
Ensure all issues are logged and documented in the Helpdesk system
Quickly and professionally assess issues, and take steps to resolve
Escalate and refer unresolved issues to other team members when appropriate
Investigate faults relating to desktop applications and their configuration, identify and implement appropriate solutions.

Minimum Requirements:

The ideal candidate will have excellent oral and written skills with a working knowledge of Microsoft office products, and an interest in working within an IT organization.
Candidate must also be able to coordinate multiple tasks successfully.
Candidate should have experience with Windows and Mac support.

Preferred Qualifications:

Candidate must have at experience in a customer support, help desk, or Application support position.
Experience should include developing and following I.T. procedures and/or work instructions

education and Relevant Work Experience:

A BS/BA degree in an information technology field related field or equivalent experience in related field.

ARES Benefits:

ARES offers a competitive compensation and benefit package. Full time employees may participate in:

Medical Insurance
Dental Insurance
Vision Insurance
HSA/FSA Accounts
Life & Disability Insurance
Critical Illness & Accident Insurance
ESOP
401(k) Plan
Paid Time Off & Holidays

ARES is an equal opportunity employer and complies with E-Verify. We believe in hiring a diverse workforce and fostering an inclusive culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. ARES shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a).

ARES is committed to Equal Employment Opportunity

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