Development Support Analyst

Job title:

Development Support Analyst

Company

Job description

About The RoleWe are looking to offer a Development Support Analyst the opportunity to join our expanding Development Support team based in Newcastle.About the teamYou will be a part of our MGS IT Development Team who are responsible for designing, building, and maintaining software and systems across M Group. These include both in-house developed and 3rd party applications across Water, Energy, Telecom, Transport and Plant and Fleet business divisions.About the roleReporting to the Group IT Systems Development Manager, you will be joining a well-established team of developers who are responsible for designing and developing business systems software across MGS. In the role you will provide 2nd and 3rd line support working closely with the service desk, the developers, and other support teams, and assisting with delivering solutions which align to the business and systems requirements. As part of the role, you will also be responsible for reporting and resolving suspected non-compliance software issues.We offer a flexible working environment where hybrid working has been embedded. You would be required to attend the office three days per week.About M Group ServicesM Group Services is a trusted employer to more than 10,500 people in the UK and Ireland. Operating across 21 businesses in 240 locations, we provide specialist infrastructure services in the water, energy, transport and telecommunications sectors.As a business we believe communication is key. We work in an environment where growth and development are promoted within the business, our employees feel they are trusted to get on with their work as well as finding this work interesting and challenging.Where we are able, we work flexibly, believing that empowered colleagues are happier and more productive. We want to support our people as much as possible, therefore if you require a more flexible working arrangement, we would be happy to discuss this with you!As the Development Support Analyst, you’ll get the opportunity to:

• Provide 2nd and 3rd line technical support on issues raised via the technical helpdesk engaging with both internal and external customers.
• Monitor M Group application to ensure daily processing is successful.
• Maintain the current M Group application suite using C# .NET, Oracle, Linux, Unix.
• Investigate problems and provide solutions often collaborating with the wider Development DBA and Solution Architecture teams.

What you’ll bring?

• Demonstrate good knowledge of C# .NET and SQL (preferably oracle).
• Professional, motivated and driven individual with a strong sense of pride taken in their work.
• Have a good attention to detail and be able to work to deadlines.
• Have excellent written and verbal communication skills, strong customer focus skills and be able to articulate solutions appropriate to the audience.
• Demonstrate excellent customer service, analytical and problem-solving skills and provide solutions.
• Experience supporting multiple applications.
• A willingness to learn new and develop already existing technology and skills.
• Contribute to the continuous improvement process in regard to the team, self, processes and systems.

What’s in it for you?

• 25 days’ annual leave plus statutory holidays
• Discretionary annual bonus
• Contributory Pension scheme
• Life Assurance
• Access to our Employee Assistance Programme
• Cycle to work scheme
• Access to a wide range of discounts and special offers through our online rewards platform
• Private health care

#MGSNotes/Brief for Recruitment Team:About The CompanyM Group Services delivers a range of essential infrastructure services within the water, energy, transport and telecommunications sectors in the UK & Ireland. We have built and maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service. We are committed to profitable growth both organically and through acquisitions. M Group Services, a trusted employer to over 10,000 skilled specialists working from 240 locations, operates a divisional structure aligned with its end markets.At M Group Services we recognise and value the benefits from our workforce diversity. We work hard to build and maintain inclusive environments and develop a culture where our people feel included and valued.

Expected salary

Location

Newcastle

Job date

Fri, 09 Aug 2024 01:27:08 GMT

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