DHLN – Administrative Director

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At Duke Health, we’re driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Lake Norman Hospital

Pursue your passion for caring with Duke Health Lake Norman Hospital in Mooresville, North Carolina. The smallest of the four Duke Health hospitals at 123-beds, it offers a comprehensive range of medical services, including 24-hour emergency care, cardiology, orthopedics, women’s services, and surgical specialties.

Duke Health Lake Norman Hospital seeks to hire anAdministrativeDirectorwho will embrace our mission ofAdvancing Health Together!

Occ Summary

Provide effective management over assigned hospital service lines to include responsibility and accountability for quality of care and financial performance for each service line; recommend and implement corrective action as necessary.

Work Performed

• Use data analytics and performance dashboards to identify inefficiencies, monitor KPIs, and implement continuous improvement strategies
• Partner with clinical and operational leaders to optimize throughput, reduce length of stay, and improve capacity management
• Oversee implementation of technology solutions (EHR optimization, automation, digital tools) to streamline administrative and clinical workflows
• Establish a culture of continuous improvement through staff training, change management, and accountability frameworks
• Lead joint ventures, affiliations, and service agreements that support organizational growth and geographic expansion
• Collaborate with executive leadership to develop and implement long-term strategic plans aligned to organizational goals
• Facilitate cross-functional collaboration to successfully launch new programs, service lines, and care delivery models
• Ensure appropriate bottom line targets are developed and met relative to financial performance through revenue enhancement and cost containment, including but not limited to, maintenance of current volumes and increasing volumes through new service offerings, physician recruitment and involvement in third party negotiations, attention to variable expenses, capital purchases and development of outcomes management; recommend financial targets and prepare budgets; monitor financial variances; recommend and implement corrective action.
• Ensure appropriate bottom line targets are developed and met relative to quality of care through the hospital’s quality assurance program; assure development and implementation of outcomes management and associated performance targets, including but not limited to patient satisfaction surveys, physician relations and continuing education; monitor variances; recommend and implement corrective action.
• Monitor market conditions and costs; recommend price levels and packaging; work with marketing and communications functions to develop promotional programs; design, develop and recommend appropriate service line extensions; work with Health Systems representatives to develop and negotiate managed care contracts; work with Medical Staff Services to develop and enhance physician relations and recruiting where appropriate.
• Monitor market forces and internal conditions; develop and update the Business Plan; integrate goals of hospital into service lines.
• Monitor level of resources utilized in service delivery and determine appropriateness of resource consumption in the service; enhance effectiveness and efficiency of as well as satisfaction with patient care delivery; develop recommendations on appropriate care, redesigning as necessary, and coordinate implementation.
• Identify and communicate service line needs; coordinate with clinical and non-clinical hospital departments to develop supplier contracts; participate in Service Line Performance Team.
• Perform other related duties incidental to the work described herein.

Knowledge, Skills and Abilities

Supervision, budget projections, analyze trends, interviewing skills, personnel practices, accounting/bookkeeping, Payroll system, office procedures, accounting system

Level Characteristics

N/A

Minimum Qualifications

Education

Bachelor’s degree required.

experience

Work requires seven years of progressive administrative experience, generally in a hospital, health care or similar service industry to become proficient in managing quality of care and financial performance over assigned hospital service line.

A Master’s degree in Hospital Administration, Business Administration or a related field may be substituted for experience on a 1:1 basis.

Degrees, Licensures, Certifications

N/A

Duke is an Affirmative Action / Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo.

 

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