Digital Banking Analyst

Job Title: Digital Banking Analyst

Summary of Duties and
Responsibilities:

As a Digital Banking Analyst, you will ensure Digital Banking products are functioning as expected. You will also
be primarily responsible for supporting and maintaining crucial applications
including online banking, mobile banking, debit card and ATM services, and
supporting our internal staff to resolve specific issues and inquiries.
What You’ll Do:

• A Day in the Life – Your focus will be supporting our internal and external customers in a variety of ways including providing escalated support for critical Digital Banking services and equipment, managing Application updates and hotfixes, as well as coordinating small-scale projects to meet deadlines. As a Digital Banking Analyst, you will also work with various business units to communicate product release information, improve processes linked to Digital Banking, and analyze reporting to measure customer trends. As you gain experience, you will flex your communication and decision making skills as you take ownership of critical systems, manage vendor relationships, and communicate with stakeholders.

What it Takes:

• 5+ years banking experience in application support and/or customer support of digital services
• Bachelor’s degree in Computer Science or Computer Information systems preferred
• Vendor and/or project management is a preferred
• Working knowledge of customer form factors, including mobile devices, tablets, desktop/laptops and the associated operating systems and internet browsers.
• Ability to: communicate effectively (written and verbally), maintain confidentiality, work with speed and accuracy, grasp technical information quickly, and work independently and as a team member.
• Adhering to compliance laws, regulations and established bank policies and procedures, including Bank Secrecy Act and Anti-Money Laundering.
• Attention to detail and strong organizational skills
• Proficiency in Microsoft Word and Excel, Access and Visio

Bonus Points:

• Experience supporting customer facing applications

• Bilingual/Multi-lingual

What we can offer you:

• Medical, dental, vision, STD, LTD, Life insurance, etc.
• 17 days paid time off, 11 paid holidays and bereavement leave
• Educational Assistance Program
• Wellness benefits
• Life event coverage
• Paid parental bonding leave
• Service awards
• Financial benefits including 401(k) match, stock purchase plan and more
• Great deals on both national and local discounts on everything from computers and vacations to phones and retail shopping.
• Logo wear discounts
• Free checking account, checks and discounted bank services

This position will be located at:

Operations Center

About Us:
German American Bancorp and its family of financial services companies employ talented, compassionate people
throughout the organization, truly making German American special. Delivering genuine, customized, personal service
with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment
to life with each and every interaction.