Digital Customer Success Specialist II

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

We’re committed to bringing passion and customer focus to the business.

The Digital Customer Success Specialist II, as a member of the Operation’s Team that supports the processing for all bank’s transaction channels, is responsible for performing a wide variety of bank operational duties in a high volume deadline driven environment. The Bank Operations Specialist II interacts with various bank personnel while serving as a resource agent for all deposit operational areas, and assisting in the verification of processes and applications. The Bank Operations Specialist II also handles inquiries from employees and customers; performs special projects, and provides back up to other Bank Operations Specialists.

Essential Duties and Responsibilities

• Acts as a first-line resource for problem solving regarding all deposit operational issues.
• Receives and handles inquiries from both employees from throughout the enterprise and customers.
• Performs assigned special projects.
• Responsible for providing back up to other Bank Operations Specialists as requested by the supervisor.
• Operates equipment to receive and transfer funds.
• Receives, verifies, processes and distributes incoming transfers according to established procedures.
• Balances deposit general ledger applications.
• Reports back up withholdings, as required.
• Responsible for processing levies, garnishments and/or bankruptcy requests, including all communication, documentation and reporting.
• Verifies and removes deposit exceptions.
• Performs new account and file maintenance verification.
• Maintains detailed records on all work responsibilities as required.
• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
• Performs other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Skills

• Ability to perform tasks quickly and accurately.
• Ability to operate in a team environment to accomplish shared goals.
• Ability to solve practical problems and interpret a variety of instruction provided in written and/or oral form.
• Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization.
• Ability to maintain effective interpersonal relationships with management and team members.
• Ability to prioritize multiple demands in a high pressure environment while maintaining professional demeanor.

Education and/or Experience

• High school diploma or its equivalent is required, and
• Three plus years of related experience required; banking operations and/or customer service experience preferred.

Computer Skills 

• MS Office programs

Other Qualifications (including physical requirements)

• Proficiency of the Navigator system and electronic communications.

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person’s race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications. Simmons First National Corporation and its subsidiaries are committed to Affirmative Action Programs consisting of results-oriented procedures to ensure equal employment opportunities. These programs require positive action in lieu of neutral non-discrimination and merit hiring/performance policies.

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