Digital Impact Associate, GS6, Temporary Appointment (364 days), #00136112, Amman, Jordan Country Office, MENA

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, the right to Support

The Hashemite Kingdom of Jordan is leader in the region for the rights of its children. Working closely with the Government of Jordan, civil society, the private sector and communities, UNICEF Jordan Country Office aims to sustain results achieved for children to date, and strive to further improve policies, national institutions and programmes, for the well-being of every child in Jordan, in line with Jordan’s Vision 2025 and the National Human Resources Development Strategy (2016-2025) towards achieving the Sustainable Development Goals. Our programmes focus on improving the lives of the most vulnerable and disadvantaged children in the Kingdom, irrespective of their nationality, gender, religion or background. Our main pillars include: Child Protection; Education; Water, Sanitation & Hygiene; Adolescent and Youth Engagement; Health and Nutrition; Social Protection; and Operations. 

How can you make a difference? 

Digital Impact Associates at this level perform a full range of procedural activities in support of ICT to ensure effective communication with client departments/divisions/offices and efficient provision of support to other ICT staff.

Key functions, accountabilities and related duties/tasks:

General ICT / Office Support:

Digital Impact Associates at this level perform a full range of procedural activities in support of ICT to ensure effective communication with client departments/divisions/offices and efficient provision of support to other ICT staff.

Activities include:

• Providing first-level support that includes receiving, processing and logging service requests.
• Managing lifecycle of ICT incidents assigned to him/her in service management tool.
• Providing support in conferencing with ICT and audiovisual equipment as and when requested.
• Creating and assigning work orders.
• Maintaining and updating files (electronic and paper) and internal databases.
• Maintaining ICT inventory, manuals and other documentation. This may require the incumbent to lift, move, mount, or store equipment.
• Maintain mission critical assets related to connectivity, firewall, software and hardware updates and ensure lifecycle compliance.
• Provide inputs to emergency data telecoms preparedness and ICT-DR simulation testing – for BCP.

Minimal ICT Administration

Digital Impact Associates are accountable for specialized support pertaining to IT core platforms and networks requiring thorough understanding of core IT Platforms and networks to facilitate a digital workplace.

Activities include:

• Installing/upgrading, configuring (routine, standard) and maintaining systems, tools and equipment.
• Assisting in routine operation and monitoring of server systems.
• Providing second-level user support/troubleshooting.
• Extracting data from databases to serve the needs and requests of users, diagnosing errors and correcting as necessary.
• Performing backups of servers following standard backup procedures.
• Assisting in the generation of computer reports.
• Providing on-the-job orientation for users in the use of ICT systems.

Cybersecurity and General Protection of Digital Assets

Digital Impact Associate at this level are expected to have a foundational understanding of cybersecurity principles and data protection best practices, contributing to the overall cyber hygiene and resilience of the office environment. This includes safeguarding UNICEF digital assets and supporting the organization’s Human Risk Management strategy.

Activities include:

• Providing direct support during cybersecurity incidents in the field office, including first response to identity and device compromise, containment actions, and support with recovery procedures in coordination with the Regional Focal points and Global Security Operations Function.
• Identifying sensitive or regulated data and supporting the implementation and maintenance of standard access controls within UNICEF-approved platforms (e.g., SharePoint, OneDrive, Teams).

• Participating in routine reviews of digital access permissions and suggesting improvements based on the principle of least privilege.
• Supporting organizational cybersecurity awareness by monitoring completion rates of Information Security awareness initiatives (i.e. mandatory cybersecurity training) within the office, following up with users as needed.
• Liaising with regional cybersecurity focal points and global cybersecurity SMEs to report local risks and identify opportunities for improving user behavior and reducing human risk.
• Reinforcing good cybersecurity habits during ICT support interactions, such as password hygiene, phishing awareness, and device hardening practices.

Project and Operational Support

The Digital Impact Associate will play a key role in supporting specialized ICT projects, focusing on the development and implementation of new systems and applications. This includes assisting in the development and execution of complex ICT projects, developing specifications, and ensuring system security. The incumbent will provide guidance and training to junior staff, fostering continuous improvement and technical excellence. 

To qualify as an advocate for every child you will have…

Minimum requirements:

• Education: Completion of Secondary education is required. Professional and/or university courses related to the field of work are highly desirable. A bachelor’s degree from a recognized academic institution in a field relevant to the position may replace three years of related work experience. A master’s degree may replace an additional two years.
• Work Experience: At least 6 years of relevant work experience in of practical work experience in information technology, requiring systematic methods of troubleshooting and problem solving is required.

• Solid knowledge of ICT infrastructure, including end-user hardware, operating systems, enterprise software, network environments, and common office technologies, with the ability to troubleshoot user-level technical issues.

  • Experience in drafting clear technical and process documentation, deliver user orientations and system trainings, and translate technical concepts into user-friendly guidance.

  • Experience in monitoring system usage and performance trends, supporting issue resolution with ICT teams, and providing conferencing and audio-visual (AV) equipment support for meetings and events.

• Skills: Proficiency in ITIL standards and service ticketing support (e.g. ServiceNow) is essential for efficient incident management and user assistance.
• Language Requirements: Fluency in English and Arabic is required.

Desirables: 

• Experience working in an international organization, NGO, or UN system environment.

•  Experience providing hybrid meeting and virtual conferencing support.

For every Child, you demonstrate…

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships

(2) Demonstrates self-awareness and ethical awareness

(3) Drive to achieve results for impact

(4) Innovates and embraces change

(5) Manages ambiguity and complexity

(6) Thinks and acts strategically

(7) Works collaboratively with others 

Familiarize yourself with our competency framework and its different levels.

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF provides reasonable accommodation throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility jobs-near-me.org UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF is committed to fostering an inclusive, representative, and welcoming workforce. For this position, eligible and suitable candidates with disabilities are encouraged to apply.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. 

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

Humanitarian action is a cross-cutting priority within UNICEF’s Strategic Plan. UNICEF is committed to stay and deliver in humanitarian contexts. Therefore, all staff, at all levels across all functional areas, can be called upon to be deployed to support humanitarian response, contributing to both strengthening resilience of communities and capacity of national authorities.

visa residence requirements: i.e.: UNICEF shall not facilitate the issuance of a visa and working authorization for candidates under consideration for positions at the national officer and general service category.]

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.