Digital Order Analyst

position Summary:

The Digital Order Analyst manages the efficient and accurate processing of customer orders placed through digital sales channels within a distribution environment. This role is pivotal in ensuring the seamless flow of digital orders from receipt through fulfillment, while maintaining high service levels and supporting supply chain efficiency. The analyst manages order trends, resolves discrepancies, and collaborates closely with sales, logistics, and IT teams to optimize order fulfillment performance. They are responsible for the overall customer satisfaction and order accuracy programs.

Duties & Responsibilities:

• Manage digital order flow from B2C portals, EDI systems, and e-commerce platforms.
• Validate incoming orders for completeness, pricing accuracy, and stock availability, while analyzing the pricing matrix to recommend and implement adjustments to align company pricing with the industry standard
• Manage the warehouse, transportation, and customer service teams to ensure timely and accurate order fulfillment.
• Analyze order data to identify patterns, fulfillment delays, and potential bottlenecks in the distribution process to design and implement process improvements that are aligned with the goals of the business
• Utilize SQL queries to analyze order data in order to identify and implement system enhancements.
• Review order discrepancies such as backorders, shipment errors, or invoicing issues to design and implement processes that address the root cause and eliminate recurrences
• Manage dashboards and reports to track KPIs (e.g., fill rate, order cycle time, order accuracy).
• Manage, design, and implement continuous improvement initiatives in order processing, inventory allocation, and customer satisfaction.
• Implement order management and distribution system upgrades.
• Direct subsidiary team members on how to execute communication plans (based on fulfillment SLA’) on a per order basis as needed to keep the customer informed on the status of their order.
• Educate and mentor subsidiary staff on the digital order process and how to successfully fulfill those orders.
• Utilize customer feedback to identify areas that can be improved upon and continue the sales process to increase the opportunity of future purchases from the customer.

Basic Qualifications:

• Bachelor’s degree in Business, Supply Chain, Logistics, Information Systems, or a related field (or equivalent work experience).
• 2+ years of experience in digital order management, preferably in a distribution or logistics environment.
• Strong understanding of supply chain operations, order-to-cash processes, and inventory management.
• Experience with ERP and OMS systems (e.g., Infor Web UI/ CSD, Kodaris), and inventory management tools.
• Proficient in Microsoft Excel and data analysis tools.
• Experience with fulfillment processes including LTL shipping, freight coordination, and warehouse operations is a plus.
• Experience with data visualization tools (e.g., Power BI) preferred.
• SQL or other data querying knowledge is a plus.

Core Competencies:

• Strive to do the right thing by displaying trust and integrity.
• Embody the principles of servant leadership, even in a non-people management role, by putting the needs of others first, valuing diverse perspectives by sincerely appreciating and considering others’ opinions and ideas and demonstrating a positive and humble attitude.
• Demonstrated ability to work independently and on a team; ability to lead, execute and/or delegate as needed, while also collaborating with others to get the job done.
• Establish and maintain effective working relationships at every level of the organization; invest in building relationships with the Field Operations and Field Support Center team members.
• Help champion an inclusive working environment; empower others to bring their full selves to the workplace; celebrate, welcome, and value the different backgrounds and experiences that make up our workforce; recognize that all team members are valued, regardless of race, background, tenure, or title.
• Ability to self-manage, show initiative, be proactive, and drive results.
• Communicate professionally, both verbally and in writing to coworkers and customers.

Physical Requirements:

• Must be able to remain in a stationary position in an office environment 80% of the time.
• Will frequently move about inside the office to access files, office machinery, etc.
• Must be able to operate basic office machinery.
• Must be able to communicate with team and management and be able to exchange accurate information in these situations.

Required Cognitive Skills:

• Must be able to problem solve and prioritize tasks.
• Must be able to manage stress depending on deadlines and ongoing projects.
• Must be able to multitask.
• Must be able to receive and analyze information.
• Must be able to quickly communicate solutions if problems occur.
• Must be able to demonstrate a high degree of sound judgement and initiative.

Benefits & Perks:

• Medical, Dental, Vision, Disability & Life Insurance
• Wellness Benefits
• 401(k) Retirement Plan
• Employee Stock Purchase Program
• Paid Holidays & Vacation Days
• Professional Growth Opportunities
• Development & Training Programs

This job description is subject to change at any time.

EQUAL OPPORTUNITY EMPLOYER

Launch your career with a national building materials distributor and discover opportunities for growth and advancement. We value our team members and believe them to be our greatest assets. As such, we invest in training and strive to provide a work-life balance.

Pay Type

Salary

Hiring Min Rate

86,500 USD

Hiring Max Rate

121,000 USD

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