Taylor Higson
Job title:
Digital Print Field Service Engineer
Company
Taylor Higson
Job description
We are partnering with a global manufacturer and leader in imaging and document solutions that is seeking an experienced Field Service Engineer to join their growing Service Department. The Role In this field-based role, you will be responsible for the installation, servicing, and maintenance of high-end print-on-demand equipment and software, ensuring top-level performance and customer satisfaction. This position involves extensive travel, primarily across the Midlands and South, and occasionally further afield based on workload. You’ll also help with end-user installs and training, provide technical support, and play a key role in troubleshooting and escalating issues when required. We are particularly interested in engineers that have worked with toner-based production print equipment such as Xerox Iridesse, Xerox Versant, Canon imagePRESS, Konica Minolta AccurioPress, Ricoh Pro Series, HP Indigo 7800/12000, Sharp Pro Series or similar. Key Responsibilities: – Install, service, and maintain a range of production print equipment and software. – Troubleshoot and resolve customer-reported technical issues, both remotely and on-site. – Monitor remote diagnostic tools to pre-empt issues and schedule proactive maintenance. – Coordinate installations with internal teams to ensure smooth deployment. – Keep service agents updated with the latest technical bulletins and firmware updates. – Escalate unresolved issues to technical specialists or management as required. – Ensure compliance with Health & Safety regulations and maintain confidentiality. About You: – A minimum of 3 years’ experience in a similar role as a field service engineer on digital / toner-based print production equipment. – Strong electro-mechanical fault-finding skills. – HNC in mechanical/electrical engineering or industry equivalent experience. – Excellent customer service and problem-solving skills. – Ability to work independently and travel extensively across South and Midlands region, with occasional travel further afield when required. – A valid UK driving licence is essential. What’s in It for You? Industry competitive salary and package including performance related bonus, company car/car allowance, enhanced pension contributions, private health and life assurance schemes, and more. This is an urgent hire – get in touch today for immediate consideration!
Expected salary
Location
Birmingham
Job date
Sun, 16 Mar 2025 05:47:22 GMT
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