Diligence Operations Manager

About Maxwell Financial Labs, Inc.

WHO WE ARE…

Maxwell was founded in 2015 by homebuyers who were shocked by the complexity and inefficiencies of the mortgage process for borrowers and lending teams alike. We’ve created a platform that has not only streamlined the process and made it more efficient – closing loans 45%+ faster – but has made mortgages more accessible in the process. Our mission is clear: democratize mortgage by helping lenders work

more efficiently and stay compliant while eliminating the barrier to entry and the stress for the borrower.

We are a company focused on a supportive, diverse, and inclusive culture – live through our values of Rigor, Ownership, Curiosity, Kindness, and “Straight Up” – to bring equality to the mortgage process and spread financial empowerment. Intrigued? Apply and say hello!

WHAT WE OFFER YOU

An opportunity to be a key part of an agile team of thinkers and doers collaborating to change a multi-trillion dollar industry. We offer meaningful equity at a growth-stage company, a competitive salary, top-tier medical, dental and vision insurance, and flexible work hours and vacation time. Here are our awesome benefits in black and white:

• Competitive pay and meaningful equity as an employee at a fast-growing, venture-backed company. We want you to participate and make decisions as an owner with our future in mind
• Employee-centric environment – initiatives in place to create an environment of belonging and inclusion and career path plans based on achievable goals and not tenure or nepotism.
• A 401(k) and top-tier insurance plans to select from along with a FSA and HSA where you can set aside pre-tax money for out-of-pocket expenses
• Flexible time off plus all 10 major holidays and 2 floating holidays for your birthday, religious holiday or other special day of your choice
• Two volunteer days – paid days off to volunteer each year at the charity of your choosing
• An “Even Merrier Holidays” when we slow down between Christmas and New Year so you can enjoy more time with your loved ones
• A powder ski day for that one day when you’ve just got to hit the slopes with no lift lines

JOB SUMMARY:

The Diligence Operations Manager will oversee the daily production operations of a national residential mortgage loan Quality Control/Due Diligence provider, including all QC/ACES Client Management, Contractor Management, Vendor Management and other functions assigned by VP, Head of Diligence. .

JOB DUTIES & RESPONSIBILITIES:

• Support, mentor, and motivate your full-time and part-time workforce; manage a remote team of Credit, Compliance, and Servicing professionals in a fast-paced environment, with support from the Production Operations Supervisor
• Responsible for the coordination and evaluation of the team to include participating in the hiring process; mentoring, training, and developing employees; planning, assigning, and directing work; addressing concerns and resolving problems; and conducting performance appraisals
• Client Management for QC/ACES customers
• Prepare monthly invoices and contractor panel payroll
• Build and execute productivity and capacity plans, and partnering with leadership team to meet goals
• Lead large-scope recurring projects and solution new client implementation
• Use business and management tools to monitor and analyze process workflows, team member performance, and ensure client SLAs are met or exceeded
• Ensure service delivery is monitored effectively and continuously improve client service and operations
• Provide disruptive innovative solutions in a customer-centric environment
• Establish goals and objectives for the department in alignment with overall divisional goals
• Operate risk management controls to ensure compliance with federal and state regulations
• Support, recommend, and implement technology initiatives
• Demonstrate behaviors that align with the organization’s desired culture and values

SUPERVISORY RESPONSIBILITIES:

• Participates in the recruiting, interviewing, and training of new staff.
• Oversees the daily production workflow of the department.
• Provides constructive and timely performance evaluations.
• Aid in discipline and termination of employees in accordance with company policy.

SKILLS & ABILITIES:

(Relevant skills required for the role) 

• Strong analytical skills – this role requires heavy reporting and the ability to catch errors
• Excellent presentation and organizational skills; ability to collaborate, manage and expand relationships, at all levels, across the organization
• Ability to work with data, spot trends, and draw conclusions

RELEVANT EXPERIENCE:

(Preferred professional experience) 

• Bachelor’s Degree in Finance or Mortgage Banking preferred or equivalent combination of education and experience
• Experience and initiative to deliver for our customers and their borrowers with a team-player mentality
• 7+ years of mortgage industry experience
• 3+ years experience in a management/supervisory capacity
• Understanding of current compliance and regulatory requirements
• Experience managing remote teams and leveraging technology like Slack, Zoom, etc.
• Knowledge of ACES

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