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Director, Business Development

First American

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<div class="isg-job-description“>Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Plans and executes strategic activities and projects that directly support the implementation and optimization of efforts to grow segment-specific sales/revenue/profit/market share.

What You’ll Do

  • Primary responsibilities include the research and analysis of business opportunities, consistent with the organization’s long range and strategic plans. Evaluates projects through financial feasibility studies, market research, and planning. May assist with special studies in areas such as operational effectiveness, capacity utilization, cost containment, etc.
  • Serves as the primary interface to the Client in building and maintaining the ongoing business relationship, during and after the initial implementation of Client set-up, with regard to operational needs, communication, Client service and performance.
  • Anticipates and identifies new business opportunities and works with management, sales and operations personnel to prioritize those opportunities and Client needs and integrates them into account planning.
  • Knows all pertinent business requirements (procedures, schedules, business identifiers, output media, systems or database formats and relevant scheduling dates).
  • Monitors local business climate activities and proposed business changes/activities which will directly impact company’s business opportunities and/or relations.

What You’ll Bring

  • Must possess thorough knowledge of company’s business unit being represented.
  • Excellent written and verbal communication skills required.
  • Demonstrated ability to effectively manage priorities as well as effective time management.
  • Knowledge of MS Office applications and
  • Ability to speak effectively before groups of Clients or employees of organization
  • Strong attention to detail
  • Strong Client service skills
  • Self-disciplined
  • Good judgment
  • Solid understanding of company requirements

Typical education

  • Bachelor’s degree or equivalent combination of education and experience
  • Master Degree preferred

Typical Range of Experience

  • Generally requires 10+ years relevant experience.
  • Business management experience preferred.

License or Certification

  • May require a valid driver’s license

** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
First American invests in its employees’ development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

 

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