Director, Information and Knowledge Management

Position Overview

The Director, Information and Knowledge Management is accountable for ensuring the sound management of The Rockefeller Foundation’s information assets throughout their lifecycle in support of the Foundation’s commitment to managing, preserving, and sharing institutional knowledge. Reporting to the General Counsel and Corporate Secretary, they will lead the Information and Knowledge Management program, and proactively collaborate with stakeholders across the foundation, including the Chief Operating Officer, Chief Technology Officer, and General Counsel, to meet programmatic and organizational goals. The Director maintains the highest of standards within the Foundation and the philanthropic sector for managing information, preserving and leveraging organizational knowledge, promoting transparency and access, and contributing to the public discourse. The Director is committed to accessible and inclusive practices for managing and safeguarding institutional knowledge, while mitigating unnecessary risk, enhancing operational efficiency, and supporting decision-making. 

Pay Range: $172,051 – $226,569. This represents the present low and high end of the Foundation’s pay range for this position. Actual pay will vary based on various factors, including but not limited to experience.

Work Schedule: This role is on a hybrid work schedule, and required to be in the office on Tuesdays, Wednesdays, and Thursdays.

Principal Duties and Responsibilities

Information Governance 

• Guide the development, application, and maintenance of the foundation’s information architecture which facilitates its capacity to leverage its records, intellectual assets, policies, and processes.
• Collaborate with partners across the institution globally as appropriate to implement the information architecture, including appropriate governance standards, practices, and procedures.
• Lead efforts to govern cross-organizational data sharing and integration among enterprise systems and to ensure data consistency and accuracy wherever data might reside, in coordination with IT.
• Understand the foundation’s information flow and key knowledge artifacts; foster collaboration with knowledge creators to define business processes, policies, and procedures to ensure key knowledge is being efficiently captured and safely stored.

Knowledge Management 

• Oversee the development, implementation, and management of a set of knowledge management processes for the foundation to curate, preserve, and promote the use of key learning across the organization partnering with Organizational Development and Learning.
• Develop and support practices that support capturing, findability, productivity, learning, knowledge creation, and historical preservation—in compliance with relevant legislation or regulations, foundation requirements, and best practices.

Records Management 

• Oversee a foundation-wide records management program, which ensures appropriate protection of its archival and vital records and facilitates preservation and ongoing access to these records.
• Serve as one of the principal points of contact and liaisons with the foundation’s official designated external archival repository, the Rockefeller Archive Center (RAC), and collaborate with the RAC in the implementation of systems and processes that achieve the goals for effective and regularized transfer and management of its historical records to the RAC.
• Oversee the ongoing development and maintenance of the record retention policies of the foundation.
• Ensure that procedures are established that maintain the integrity of the records of the foundation and provide appropriate discovery and access to its information assets.
• Provide robust training and outreach on the types of information important to the foundation, the systems in which to store that information, and how to access that information; introduce new staff to their records management responsibilities; and guide how to leverage information as an asset.

Networks 

• Foster strong partnerships across the philanthropic sector and the information profession to demonstrate the foundation’s leadership and commitment to effective information management.
• Keep abreast of developments in the use of emerging technologies, including artificial intelligence, and their application to information and knowledge management.

Education, Experience, and Skills

• Generally expected to have 10 years of experience in the information/knowledge management field with experience in developing a robust information architecture.
• Bachelor’s degree. Master’s degree or equivalent years of experience in information/library science, business administration, or related discipline preferred.
• Demonstrated ability to manage complex projects, cultivate productive working relationships, mentor and lead by example, and build a culture of excellence in quality and service.
• Facility with communicating ideas, requirements, and recommendations persuasively to stakeholders across all levels.
• Outstanding judgment, initiative, and motivation.
• Demonstrated knowledge of information management principles, techniques, and technology for classification, preservation, search, and records retention, in both print and digital formats.
• Extensive experience with information management tools and systems (e.g., repository management, content management, document management, records inventory, ontology management).

Qualifications and Competencies

• Balances Stakeholders: Anticipates and balances the needs of multiple stakeholders.
• Develops Talent: Develops people to meet both their career goals and the organization’s goals.
• Directs Work: Provides direction, delegating, and removing obstacles to get work done.
• Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Values Differences: Recognizes the value of different perspectives and commits to inclusion, equity, and diversity in every aspect of work.

About The Rockefeller Foundation

The Rockefeller Foundation is a pioneering philanthropy built on collaborative partnerships at the frontiers of science, technology, and innovation that enable individuals, families, and communities to flourish. We make big bets to promote the well-being of humanity. Today, we are focused on advancing human opportunity and reversing the climate crisis by transforming systems in food, health, energy, and finance. For more information, sign up for our newsletter at http://rockefellerfoundation.org and follow us on X @RockefellerFdn.

The Rockefeller Foundation offers a comprehensive and competitive benefits package that includes health insurance programs, tuition reimbursement and student loan repayment, a generous 401K, parental leave, and various forms of paid time off, all to help our employees feel energized, cared for, and engaged.

As an organization, we focus on six values to advance our culture and continue our success. We are dedicated to being Transparent, Optimistic, Accountable, Collaborative, Trusted, and Equitable. We operate from a strong commitment to equity, diversity, and inclusion in everything that we do. It is not only the right thing to do – we could not make an impact without the diverse perspectives and experiences of our team members. We expect all employees at the Foundation to contribute by developing their unique perspectives and talent, challenging conventional wisdom through evidence and reason, and amplifying marginalized voices. 

The Rockefeller Foundation is committed to the principles of equal employment opportunity and compliance with all federal, state, and local laws concerning employment discrimination, including the Americans with Disabilities Act. To this end, the Foundation ensures equal opportunity to all employees and applicants regardless of race, color, age, gender, sexual orientation, religion, marital status, national origin or ancestry, citizenship, lawful alien status, physical, mental, and medical disability, veteran status, liability for service in the United States Armed Forces, or any other protected status. 

The Rockefeller Foundation is an Equal Opportunity Employer.

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