Director, NA Business Management

About the position

The Director of NA REL PCSD Business Management is a strategic and transformational leader responsible for driving share, revenue, and profit outcomes for PCSD across the North America Relationship (REL) business.
Reporting to the Executive Director for Commercial Product & Business Management, this leader partners closely with Segment Sales Leaders, Product Management, Sales Operations, Finance, and Supply Chain to shape strategy, drive execution discipline, and lead a high-performing business management organization.
This role requires a confident executive presence, strong business acumen, and the ability to lead through influence in a complex, matrixed environment, as well as translating strategy into measurable results while developing a best-in-class team.

Key Responsibilities

1. Strategy & Business Leadership

• Own and drive the REL PCSD business strategy across segments, ensuring alignment to NA and WW priorities and delivery of fiscal commitments
• Lead annual planning, mid-term strategy, and in-quarter adjustments to maximize performance in a dynamic market
• Translate market insights, competitive dynamics, and portfolio opportunities into clear, executable growth plays
• Serve as a trusted advisor to Sales Leadership, shaping priorities, identifying risks, and driving accountability

2. Transformation & Growth Execution

• Identify, incubate, and scale strategic growth initiatives (e.g., acquisition, AI PC, workstation, services attach)
• Drive end-to-end integration of programs across sales, marketing, channel, and solutions teams
• Remove structural barriers and accelerate execution to improve speed to market and seller productivity
• Lead the business through change, continuously evolving operating models, processes, and tools

3. P&L Ownership & Performance Management

• Own REL PCSD business performance with accountability for revenue, profit, and share outcomes
• Lead forecasting processes, including quarterly outlook calls and ongoing risk/opportunity management
• Develop deep expertise in segment and product-level P&L, including margin drivers and investment trade-offs
• Drive disciplined decision-making on pricing, investments, and large deals to maximize long-term returns

4. Data-Driven Insights & Market Intelligence

• Establish a best-in-class business management system (BMS) with clear KPIs, inspection cadence, and transparency
• Leverage internal and external data to generate actionable insights on performance, competition, and growth opportunities
• Provide clear, executive-level storytelling on business health, trends, and required actions

5. Cross-Functional Leadership

• Align Product, Sales, Finance, GSC, Marketing, and Channel teams around a single, integrated business plan
• Ensure inventory, demand planning, and supply strategies align with market opportunities and financial goals
• Drive cross-functional accountability for delivering results against commitments

6. Team Leadership & Talent Development

• Lead, coach, and develop a team of high-performing Business Managers
• Set a high-performance culture focused on ownership, accountability, and continuous improvement
• Build bench strength and elevate the team’s capability in strategy, analytics, and executive engagement
• Foster a culture of collaboration, innovation, and proactive problem-solving

Basic Qualifications

• Bachelor’s degree required; MBA or advanced degree preferred
• 10+ years of experience across sales, business management, product, finance, or related roles
• Proven track record of driving business outcomes (revenue, profit, share) in complex environments
• Strong financial acumen with deep understanding of P&L management and forecasting

Preferred Qualifications

• Exceptional analytical and problem-solving skills with a data-driven mindset
• Excellent executive communication skills and ability to influence senior stakeholders
• Demonstrated ability to lead teams, drive transformation, and operate with high ownership and autonomy
• Comfortable navigating ambiguity and making high-impact decisions at speed

This position requires candidates to be based near our headquarters in Morrisville, NC and adhere to a 3:2 hybrid work schedule. This means three days on-site for in-person collaboration and two days remote each week, ensuring flexibility while maintaining strong team engagement.