Director of Individual Assistance

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IEM is looking for aFull Time- Director of Individual Assistance, in this role you will provideenterprise-level leadership for disaster recovery programs supporting survivors and households. This role integrates business development, client engagement, and large-scale program management to deliver compliant, high-performing IA operations. The Director ensures alignment across strategy, operations, and regulatory requirements while leading cross-functional teams and complex stakeholder environments. By combining executive leadership with deep knowledge of IA program delivery, the role drives effective housing recovery outcomes and client satisfaction. Success is defined by program performance, compliance integrity, and sustainable business growth.

Primary Location:

• Live anywhere in the United States- Mainland or Puerto Rico.
• Work will be in the field, in an office environment, and from a home/personal office location and will depend on the needs of the project.

Travel Requirements:

• Once hired you will travel across the United States- Mainland or Puerto Rico to client sites as needed.
• Daily travel and other expenses are reimbursablein accordance withFederal Travel Regulations or DoD Regulations.

Essential Functions:

• Provide enterprise-level leadership across IA programs or portfolios while driving business development,capturestrategy, and proposal efforts.
• Lead large, cross-functional teams and foster a high-performance leadership culture across IA operations.
• Serve as senior executive liaison to government clients, funding agencies, and key stakeholders, leading overall clientengagementand representation.
• Establish and execute operational strategies, ensuring alignment with federal, state, and client requirements and scalable delivery models.
• Oversee program governance, performance management, financial oversight(budgeting/forecasting), and quality assurance frameworks.
• Direct risk management, compliance (FEMA, HUD, regulatory), and resolution of complex, high-riskprogramand policy issues.
• Drive stakeholder coordination, policy interpretation, and continuous improvement to enhance program delivery, efficiency, and outcomes.

Minimum Qualifications:

• experience:Ten (10) years of experience in individualassistance, emergency management, disaster recovery, or federally fundedassistanceprograms.
• Leadership:Five (5) years of experience in a leadership position, leading staff responsible for FEMA recovery programs.
• Demonstrated ability to work in a highly collaborative environment in professional services.
• Experience leading multi-disciplinedelivery teams for local, state, and federal clients.
• Willingness to travel approximately 50%dependingon role and project needs.

Preferred Qualifications:

• Bachelor Degree(or higher) within a relevant field such as emergency management, disaster recovery, engineering, construction, accounting, business administration, or public administration.
• Professional licenses / certifications:Certified Emergency Manager, Project Management Professional, Professional Engineer, Registered Architect, etc.
• Experience in an emergency management consulting environment, with a demonstrated history of client engagements and driving business growth in response services.

Additional Information:

• Office Locations:Office locations are often either owned by the client we work with or by IEM. All candidates are expected to followanyrules and regulations of the office in which theyare required towork on that project.
• Personal Office / At Home Locations:All personal office / in-home work environments require the ability tomaintainminimumInternet speeds of 25 Mbps upload and 3 Mbps download, as well as a ping rate of 100msor less during working hours, regardless of the type and number of devices using your Internet connection.You must also have account privileges and access to your Internet service provider account during working hours for the purpose ofmaintainingthe Internet connection, if needed.
• Situational Awareness:During site assessments, conditions may be austere including prolonged exposure to excessive heat and cold, prolonged sun exposure and no electricity,heator air conditioning. Other potential risks include air quality issues, standing water,mosquitos, snakes,debrisand other potential exposures.
• Physical Requirements:Site assessments may require extensive walking and standing forlong periodsof time; working in small spaces,tunnelsand ditches; climbing ladders.

Benefits and more:

• Salary is based on your location andexperience level: $180,000 – $240,000
• 10 paid holidays
• Vacation Pay
• Sick Pay
• 401 (K) plan with matching
• Company paid STD and LTD

Equal Employment Opportunity.All IEM employment decisions, including recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment, if necessary, are made without regard to an individual’s race, color, religion, creed, sex (including sexual orientation, gender identity, and gender expression), national origin, ancestry, age, physical or mental disability, medical condition, genetic information, pregnancy (including childbirth and related medical conditions), marital status, military or veteran status, citizenship or immigration status, or any other characteristic protected under applicable law.

Reasonable Accommodation.IEM is committed to providing reasonable workplaceaccommodationsfor individuals with disabilities. If yourequireassistanceor reasonable accommodation during any part of the Application or employment process, please emailIEMhumanresources@iem.comwith specific details about the requested accommodation. All accommodation requests are reviewed case-by-case in compliance with applicable law.

IEM is an Equal Opportunity Employer including Vets and Disabled
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

 

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