Director of Patient Financial Services – Remote/Nationwide

About You

You are a person who is passionate about directing, overseeing, ensuring, and coordinating revenue cycle management operations across multiple clients. We need someone who is experience in the development of revenue cycle and facility business office policies and procedures. In the role, Director of Patient Financial Services, you will be responsible insurance billing, follow-up, cash posting, quality and compliance activities within span of control, while ensuring compliance with Federal and State statutes and guidelines.

• Tell us about your experience with Patient Financial Services.
• Are you a team player and a self-motivator?
• What is your experience with conducting business in a way that is credit to a company?
• We are counting on you to manage multiple projects using your problem-solving skills.
• We are looking for someone UNCOMMON. What is uncommon about you?

Are you highly committed? Are you team-oriented? Do you value professionalism, trust, honesty, and integrity? If so, we cannot wait to meet you.

About The Position

• Direct Client liaison, as assigned and a multi-functional approach with Senior Director of Revenue Cycle Operations.
• Participate in the development of revenue cycle and facility business office policies and procedures related.
• Serve as an internal consultant on revenue cycle management issues.
• Assists in planning and maintaining a budget.
• Directly responsible for oversight and successful operations of revenue cycle function by ensuring implementation of industry best practices and managerial competencies of revenue cycle performance.
• Direct and ensure Key Performance Indicators are appropriately tracked and analyzed for optimal and contracted revenue cycle results.
• Create programs to ensure optimal reimbursement is received.
• Oversees and provides process improvements to enhance assigned management team.
• In partnership with appropriate personnel, develop and implement standardized, revenue cycle training program.
• Direct quality initiatives, production standards, and compliance activities related to revenue cycle functions.
• Significant travel is not anticipated. Any travel required will be in accordance with Signature Performance Travel Policies and Procedures.
• Other related tasks, as assigned.

Minimum Requirements:

• education
  • Bachelor’s degree or higher preferred, equivalent experience will be accepted.
• Certifications Required
  • CRCR, CHRI, or role relevant credentials
• Experience
  • A minimum of 10 years of experience in commercial medical claims billing and patient accounting.
  • A minimum of 10 years of experience with and comprehension of insurance contracts and/or EOBs, and other medical billing methodologies.
  • A minimum of 3-5 years of management experience in a hospital business office setting includes billing, patient access, and insurance follow-up functions.
  • Offshore Operations Management experience required.
  • Operational experience with lid-large healthcare systems required.
  • 3+ years’ experience with systems & org types: MediTech, NexGen, Athena
  • Experience managing a team performing multiple functions.
  • Experience and thorough comprehension of patient financial services reporting and KPIs used to measure performance.
  • Medicare and Medicaid billing experience.
  • Central Business Office (CBO) experience.
  • General working knowledge of medical coding best practices and proper billing procedures based on procedure coding.
  • Ability to maintain financial records and prepare routine reports.
  • Ability to make mathematical calculations quickly and accurately.
  • Strong analytical skills and ability to communicate analysis to managers and senior leaders.
  • Personal computer, data entry, spreadsheets and word processing skills required.
  • Strong interpersonal and team-building abilities.
  • Strong goal orientation with desire to continuously improve performance.
  • Ability to work in a self-directed manner.

About Us

You are uncommon. We are, too. We are looking for people to help us in our mission of working hard at lowering healthcare administrative costs for federal government agencies, payers, and providers. At Signature, our mission is to improve the health of our clients’ business and make the lives of the people we work with better. As we continue to experience exponential growth, we are looking for uncommon individuals to enhance our vision. We will continue to accomplish our mission by leading with our values of Passion, Courage, Integrity, and Respect in all interactions, making us a consistent annual Best Places to Work organization. We need uncommon leaders with uncommon qualities to shape our uncommon culture and achieve our uncommon mission.

About the Benefits

When you are a member of Signature Performance, you are a part of a solutions-based organization where the values of passion, integrity, courage, and respect are the driving forces behind all our decision-making. We trust you to do important work and bring the best version of yourself to work every day, so we want to help you achieve a work-life balance while consistently challenging yourself. Signature believes in fully developing each one of our Associates. Our performance-driven philosophy boasts competitive pay and additional position specific incentives, where world-class training and development, resources, and events drive our award-winning culture where everyone thrives.

• Health Insurance
• Fully Paid Life Insurance
• Fully Paid Short- & Long-Term Disability
• Paid Vacation
• Paid Sick Leave
• Paid Holidays
• Professional Development and Tuition Assistance Program
• 401(k) Program with Employer Match

• U.S. Citizenship, naturalized citizenship, or permanent status is required for this position.
• All work on all positions at Signature Performance must be completed in the continental United States, Alaska, or Hawaii.