Director of Sales & Marketing

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. 

As a member of the properties Executive Committee, the Director of Sales & Marketing is a highly visible role with exposure to Senior and Corporate leadership. 

The Director of Sales & Marketing has direct oversight of the Sales and Marketing operation of the hotel. The DOS has responsibility of the Sales and Marketing Budget/P&L, revenue forecasting, advertising, marketing, developing and writing business plans, and ownership meetings. This includes a focus on maximizing hotel revenue by focusing on achieving budgeted goals, identifying and monitoring business trends, negotiation tactics to achieve significant profit while meeting clients needs and taking advantage of the multiple marketing tools to come up with creative tactics and marketing solutions. 

The DOS is responsible for the supervision of sales managers, trainees, interns, and administrative staff. Additional responsibilities include the recruitment and hiring of sales staff, training, managing and coaching sales managers in their selling process in order to meet company goals and maximize hotel revenues. Must be proficient in general computer knowledge and able to train and monitor both the group and transient contractual agreement process, quoting rates, sending referrals, setting traces, and the management of retention, reactivation, and acquisition accounts. The DOS reports directly to the General Manager and Regional Vice President of Sales responsible for the hotel. Communication and organizational skills are of the utmost importance.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.

Qualifications

• 8 years or more of progressive hotel Sales experience (typically with Hyatt)
• Previous Director of Sales and marketing experience preferred
• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• With opening hotels, previous hotel pre-opening experience preferred
• Demonstrated history of success
• Results driven, energetic, and focused
• Service oriented style with professional presentations skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel

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