Director, Regional Sales Ops

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it’s digital, we connect our customers to it — from phone systems and hardware to computer networks, Application development, managed solutions and more. And we’re 100% passionate with designing, implementing, managing and supporting our customers’ every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice — your #1 choice — is C1.

Summary

The Director of Regional Sales Operations – Commercial West is a key operational partner to the Commercial West Sales organization. The role is responsible for driving consistent sales process execution, forecasting rigor, CRM data quality, reporting accuracy, and pipeline visibility within the region. The Director ensures that the Commercial West sales team operates with discipline, predictability, and alignment to the operating model defined by the Revenue Operations organization.

The Director delivers insights, operational structure, and analytical support to the Regional Vice President (RVP) and Sales Directors to improve sales productivity, forecast accuracy, and pipeline quality. This role focuses on implementing, reinforcing, and optimizing Sales Operations processes within the region, while partnering closely with the broader Revenue Operations team to ensure consistency across the company.

All responsibilities are executed in collaboration with the Revenue Operations team, ensuring that regional execution aligns with enterprise standards and priorities.

#LI-JM1

Essential Functions

Regional Sales Process Execution & Governance

Implement and maintain standardized sales processes across the Commercial West region.
• Reinforce clear definitions for pipeline stages, forecast categories, commit criteria, and CRM hygiene expectations.
• Conduct regional process inspections and partner with Sales leadership to address gaps or inconsistencies.
• Support process onboarding for new sellers, leaders, and support staff.

Forecasting Support & Pipeline Health

• Facilitate the weekly forecasting process, ensuring data integrity, consistent methodology, and structured deal inspection.
• Monitor pipeline health, including coverage, aging, push trends, and deal flow.
• Prepare region-specific forecast summaries and insights for the RVP and leadership reviews.
• Provide analysis and recommendations that improve forecast accuracy and predictability.

Reporting, KPIs & Analytics

• Maintain and distribute regional dashboards covering pipeline, bookings, forecast variance, productivity metrics, and performance KPIs.
• Analyze sales performance trends and provide actionable insights to support decision-making.
• Support QBR preparation, monthly reviews, and strategic performance deep dives.
• Ensure all KPIs and reporting align to enterprise definitions and standards.

Sales Tools, Systems & CRM Optimization

• Support CRM workflow adoption across the region; partner with Sales leadership to drive compliance.
• Conduct periodic CRM audits to identify data quality issues and ensure accuracy for forecasting and reporting.
• Identify local workflow improvements and collaborate on enhancements to CRM or related sales tools.
• Provide troubleshooting support and act as the first escalation point for regional CRM inquiries.

Commercial West Sales Partnership

• Operate as the primary Sales Operations partner to the Commercial West RVP and Sales Directors.
• Provide insights and recommendations across segmentation, territory design, productivity trends, and pipeline strategy.
• Support operational readiness, sales planning, and business rhythm activities.
• Ensure the West region executes consistently against enterprise processes while addressing unique regional needs.

Cross-Functional Coordination

• Partner with Finance, Services, Strategy, IT, Marketing, and other teams to resolve operational issues affecting sales execution.
• Support regional alignment in areas such as compensation inputs, territory planning, and GTM readiness.
• Surface regional challenges or opportunities to Revenue Operations for continuous process improvement.
• Participate in cross-functional projects that enhance sales efficiency, data integrity, or operational performance.

Required Qualifications

• 5-7+ years of experience in Sales Operations, Revenue Operations, Business Operations, or similar roles.
• Strong analytical ability to interpret pipeline trends, forecast performance, and productivity metrics.
• Proven experience supporting regional sales teams or similar field organizations.
• Proficiency with CRM platforms (Salesforce preferred) and BI tools (Power BI, Qlik).
• Strong written and verbal communication skills; able to translate data into actionable insights.
• Ability to manage competing priorities with discipline and attention to detail.

Preferred Qualifications

• Experience in multi-region or multi-segment sales environments.
• Familiarity with standardized sales methodologies and forecasting models.
• Exposure to OEM-driven, managed services, or professional services sales motions.
• Experience in productivity analysis, segmentation, or coverage optimization.

C1 BENEFITS
* 401(k) Plan (35% employer match per dollar up to 10% employee contribution)

* Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)

* RX Home Delivery

* HSA with Employer Contribution
* In-vitro Fertility (treatment coverage)
* Dental
* Vision (2 plans: 12-month and 24-month frames allowance)
* FSA Plans (Healthcare, Dependent Care and Limited Purpose)
* Pre-tax Commuter Plans
* Employer-paid Life Insurance
* Employer-paid Short + Term Disability
* Long Term Disability (2 plans: Employer-paid or optional Self-paid)

* Paid Parental Leave (4 weeks at 100%)
* Employee Assistance Plan
* Voluntary Life Insurance for team member, spouse and child

* Voluntary Accidental Death for team member and spouse
* Legal/ID Theft Plans
* TeleHealth
* Wellness via Omada Health (healthy living solution)
* Travel Assistance
* Business Travel Accident Coverage

* Medical for foreign travel coverage

* Employer-paid Pet Telehealth
* Accident Insurance
* Critical Illness Insurance
* Hospital Indemnity Insurance
* Volunteer Time Off

* 10 Holidays

* Summer Sizzle

* On Demand Pay (Daily Pay)

Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement
C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details, please view the EEO Policy Statement (EEO Policy Statement) and/or the current version of the workplace poster (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf; https://www.eeoc.gov/poster)

Pay Range
$100,000 – $150,000
Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.

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