Director Strategic Client Relations

Job Details

Description

ESSENTIAL JOB FUNCTIONS

Communication

• Responsible for actively engaging with respective vertical leaders in efforts to collaboratively review business plans, both account and vertical specific.
• Create Value Propositioning and drive solutions. Provide, document, and review one strategic solution per client managed in their book of business per quarter.
• Internal and external business reviews on a monthly basis. This should be shared collaboratively with team members in each region and with Executive Sponsors.
• Responsible for relationship alignment and network penetration.
• Senior Level relationship building, management and engagement both internally and externally.
• Responsible for acting as the trusted advisor both internally and externally.
• Create and deploy SOP to respective origin/destination points. Obtain sign off both internally and externally.
• Manage RCCA process and drive continuous improvement.
• Manage strategic formal RFQ opportunities.
• Engage with Implementation Managers for all new business.
• Manage anomaly and exception reports both financial and operational.
• Drive cross selling opportunities within the Crane group (ex. Crane Freight, Crane Trade, Brokerage, etc)
• Define/document/ and gain sign off on Scope of Work both internally and externally.
• 70% client facing role

Financial

• Responsible for writing and deploying invoicing requirements contained within the SOP.
• Collaborate with stations and client to build a healthy and steady collections process.
• Maintain AR below percentage in accordance with company goal.
• Responsible for driving 10% Net Revenue growth YOY for respective book of business.

Travel

• Ability to travel both International and Domestic.

OTHER SKILLS AND ABILITIES

Excellent written and verbal communication skills

Demonstrates effective negotiation and closing techniques

Excellent organization and problem solving skills

Functions well both independently and in a team setting

Proficient in both Excel and Microsoft Word

education AND DIRECT WORK experience

• High School Degree or GED required.
• Bachelor’s Degree; or equivalent combination of work experience and completion of the LDP Program.
• Minimum five years related experience.
• Minimum four years industry experience preferred.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus
• Job may require extended sitting or standing, use of standard office equipment.

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
• Potential to earn a quarterly bonus

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information: http://www.dhs.gov/e-verify

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Required

High School or better.

Preferred

Bachelors or better in Business Administration.

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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