Director , Vendor Information Risk Management

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Working Arrangement

Hybrid

Job Description

The opportunity

As the Director , Vendor Information Risk Management you will lead the Vendor Information Risk Management team to conduct suppliers’ assessments on information security controls. In this role, you will oversee the IS risk assessment for North America and serve as a Business Matter Expert in identifying, quantifying, and measuring IS risks. 

This is a people leader position based out of the Toronto, ON office with a hybrid work arrangement (3 days in office).

Responsibilities

• Responsible for the North America IS risk assessments of new and existing vendors working with Category Managers in Procurement, BU contacts and contract owners, BU security officers and business continuity analysts.
• Perform on site visits of vendors as required.
• Subject matter expert who assists business partners and IT colleagues to identify, quantify then manage their information security risks.
• Assist in the development, maintenance, and implementation of information risk policies and procedures as well as the monitoring processes and measures to enforce those policies.
• Contribute to the development of IS risk processes that support Global Information Risk Management objectives.
• Perform contract reviews with Legal as appropriate.
• Be part of an active team who remains current on emerging risks and technologies, key developments, and strategies for the businesses you support. Keep abreast of new thoughts, tools, and approaches.
• Participate in key projects and initiatives ensuring information risk is always considered and managed.
• Recommends risk management approaches to business that balance business needs with known risk tolerances.

How will you create impact?

This role significantly enhances the organization’s security posture by conducting due diligence on New and Existing Vendors. It directly bolsters security controls/resilience and safeguards with the Vendors.

What motivates you?

• You obsess about customers, listen, engage, and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Bachelor’s degree in related field.
• 5 to 7 years of IT work experience, including 2 to 3 years IT auditing or equivalent experience.
• CISA or CRISC preferred.
• Working knowledge of financial services and technology operation
• Proven experience in technology audit, risk and/or compliance
• Effective communication, presentation, negotiation and influencing skills.
• Identifies problems, proposes then executes solutions.
• Communicates in a manner that is easily understood and actionable.
• Assertiveness in a team enviorment
• Collaborates with key vendors, partners, and other teams.
• Assumes ownership for deliverables and goals.
• Improves current processes adding value and efficiencies.
• Provides and exhibits an expert understanding of specific technical concepts and solutions.
• Researches and investigates independently new issues and innovations to maintain currency of technical expertise.
• Excellent organization and planning abilities.
• Solid communication skills both written and oral.
• Experience managing audit/compliance.
• Understanding of controls, audit, and risk management.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
• We lead with our Values every day and bring them to life together.
• Boundless opportunity
• We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
• We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
• We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
• We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Toronto, Ontario

Salary range is expected to be between

$103,050.00 CAD – $185,490.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.

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