Disclosure Desk Manager

Why Deephaven Mortgage?

Deephaven Mortgage has been a pioneer and leader in non-QM since our origin in 2012. Our longevity and strength in the non-QM space has allowed a significant number of borrowers to achieve homeownership who otherwise would not have under traditional requirements. Deephaven champions mortgage borrowers whose independence, entrepreneurial drive and determination are often the very reason they cannot qualify for a traditional loan.

We continuously and responsibly innovate new mortgage products and programs that put homeownership within reach of millions of borrowers and investors that need and deserve financing through lending ingenuity that is supported by common-sense underwriting.

Deephaven is comprised of two lending platforms. Our wholesale channel offers loans through a network of over 1,000 independent mortgage brokers. Our correspondent channel buys loans from over 200 correspondent partners.

Deephaven’s headquarters are in Charlotte, North Carolina. To learn more about our innovative loan solutions please visit www.deephavenmortgage.com or email us at [email protected].

Job Overview

The Disclosure Desk Manager leads a team of Disclosure Specialists responsible for accurately and promptly issuing all required disclosures and redisclosures throughout the mortgage loan process—up to and including the initial Closing Disclosure. This role ensures full compliance with regulatory guidelines, maintains team performance in line with service level agreements (SLAs), and drives operational excellence and customer satisfaction. The ideal candidate will be an experienced leader with strong knowledge of disclosure regulations, exceptional attention to detail, and a proven ability to develop and manage high-performing teams in a fast-paced, deadline-driven environment.

What You’ll Do

• Manage, coach, and support a team of onshore and offshore Disclosure Specialists to ensure high performance, accuracy, and compliance
• Oversee the issuance of all required disclosures and redisclosures per TILA-RESPA Integrated Disclosure (TRID) rules
• Ensure initial Closing Disclosures are issued promptly and accurately to support on-time closings and achieve volume goals
• Monitor team pipeline and daily operations to maintain adherence to SLAs and support timely loan closings
• Collaborate cross-functionally with Account Executives, Account Managers, Compliance, and other teams to resolve issues promptly
• Conduct quality control checks, performance audits, and training to maintain disclosure integrity and operational excellence
• Track and analyze performance metrics and provide reporting to senior leadership
• Guide onboarding, training, and ongoing development of team members
• Enforce compliance with internal policies, procedures, and federal regulations including TRID rules
• Ensure team members complete all assigned training and comply with company policies and procedures
• Foster a culture of professionalism, accountability, and continuous improvement across the team
• Identify areas of opportunity to improve cross-department collaboration, internal processes, procedures, and technology tools to enhance efficiency and scalability

Our Perks

Time to Recharge – Unlimited Responsible Time Off (RTO)

Future Finance Focused – Generous employer-matched 401(k) plan

Community Connect– Philanthropy Committee that creates charitable initiatives

Health from Day One – Comprehensive health insurance starting on day one of employment

Family Matters – Competitive maternity and paternity leave

Culture & Celebrations – Culture Committee with team-building events and celebrations

Ideas Welcome – Encouraging thought leadership and innovation

Guidance & Growth – Mentorship opportunities for career development

Perk Up – Exclusive discounts on travel, tech, pets, legal, and more

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