Dispatcher – Seasonal

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<div class="isg-job-description“>Who We Are

Join a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

First American Home Warranty is embarking on an exciting new Seasonal hiring journey! We are looking for individuals that share our passion to help others on a seasonal basis from April through August to accommodate our peak season.
Whether you are semi-retired, a college student looking for a summer job or would just enjoy having flexibility to enjoy life AND want a fulfilling career with a company that values YOU…First American is the place for you!

Essential Functions

• Dispatch work orders following established guidelines
• Answer incoming calls, emails from customers and contractors
• Make outbound calls to locate authorized contractors
• Interpret contracts for all callers. Offer and explain terms and conditions of claim options to customers
• Provide homeowners with relevant information pertaining to contract, claim or work order; explain and advise homeowner of options and terms; determine next steps to move claim forward
• Obtain necessary documentation from the customer and/or technician and attach to the customer’s record
• Provide work item assistance
• Perform all tasks in accordance to set performance/methods and procedures, quality assurance and compliance guidelines

Requirements

• High School Diploma or equivalent
• Fundamental understanding of Home Warranty polices
• General knowledge of HVAC, Appliance, Plumbing equipment helpful
• Good listening, verbal and written communication skills
• Proven customer service skills and ability to overcome objections
• Good organizational skills with the ability to multi task, prioritize and follow up
• Strong problem solving and conflict resolution skills
• Adapt to fast paced work environment
• Exceptional attention to detail
• Working knowledge of Microsoft Office
• 2-4 years Customer service experience and/or training preferred
• Home Warranty or real estate experience desirable but not required

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
First American invests in its employees’ development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

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