DOC Supervisor IV

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!

Location: Woods Run, downtown Pittsburgh, PA

Job Responsibilities:

• Analyzes trouble on distribution systems and networks, composes, and enacts a plan to isolate faulty equipment to minimize the number of affected customers and completely restore electric service as soon as possible.
• Directs the activities of the troubleshooters and other field personnel to investigate customer complaints, perform switching and clearing operations; and make temporary and permanent repairs to the transmission and distribution systems.
• Initiates, directs, and validates switching and clearing operations to clear lines and equipment for emergency and scheduled outages; establishes distribution operator clearances and supervises field personnel & construction supervisors in establishing and reporting on and off clearances, to ensure the safety of all field personnel when working on or near high-voltage equipment.
• Monitors and operates the automated distribution system utilizing the SCADA system computer to evaluate distribution system problems and remotely operate controllable devices to minimize the extent of service interruptions.
• Communicates service outage information, operating problems and status of trouble investigation and repair activities to field supervisors, Service Board, Corporate Communications, Marketing Representatives, Government Agencies, senior and general management.
• Responsible for investigation of all electric-related insurance claims, including depositions, and court appearances, if necessary.
• Performs all data entry regarding interruptions on the distribution system to establish Company performance statistics related to reliability measures (SAIDI, SAIFI, CAIDI).

education/experience:

• 5+ Years industry specific experience or 7+ years of relevant experience.
• Must be able to pass the company administered standardized test.
• Roles at this level typically require a university/college degree.

Skills and Abilities Utilized in this Role Include:

• Ability to work with others.
• Ability to direct various segments of the field workforce.
• Ability to handle multiple emergent situations safely at the same time.
• Excellent verbal and written communication skills.
• Ability to interact positively with customers.

Why you’ll love working here: We live by our values!

• We aresafeabove all else. We must keep ourselves, each other, our customers and communities safe.
• We are guided by our commitment tointegrityand never compromising on ethics.
• We aredependable,collaborative and steady; we are a trusted partner to all.
• We believe inequityand equal access to work, resources and opportunities are critical elements of a clean energy future for all.
• We are ingrained in ourcommunity; we work where we live and are committed to serving our vibrant, diverse communities.

Scope

Primary focus is on daily deliverables, outputs, and reporting. Typically, accountable for managing one’s own time and workflow. Responsibilities are generally tactical in nature and work is typically complex in nature requiring the incumbent to draw on previous knowledge to perform role. Has well-established capabilities, acts as a resource to less experienced staff on routine issues.

Decision Impact

Problems and issues faced are vague. Draws on significant past experiences to perform role. Proficient in the body of knowledge of given discipline or specialty area. Accountable for direct level of reasoning and decision making.

Physical Requirements:

Incumbent(s) work in a stressful control room atmosphere daily, which may include more than one shift schedule per week. During major storms and other emergencies, extended hours become necessary causing disruption of eating and sleeping patterns.

Storm Roles

All Non-Union Employees will serve in storm roles as appropriate to their role and skillset. Please be sure to discuss storm roles with the hiring manager for this position, as duties can vary across the Company. Examples of storm roles could include but are not limited to duties such as: working with operations for service center support or with the communications, customer service or government affairs teams to respond to public and customer requests for information, etc.

EQUAL OPPORTUNITY EMPLOYER
Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings’ commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at HR@duqlight.com and describe the specific accommodation requested for a disability-related limitation.